Outbound/Inbound Rep (M-F)

5 hours, 27 minutes ago
Full-time
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Make outbound cold calls to businesses and potential customers.
  • Handle inbound calls and follow up with interested prospects.
  • Engage business owners, managers, and other decision-makers in natural conversations.
  • Build rapport, identify customer needs, and assess product or service fit.
  • Present solutions and make sales offers conversationally.
  • Follow up with prospects by phone and other communication channels.
  • Maintain accurate customer notes and information in company systems.
  • Manage multiple calls, systems, research tasks, and customer interactions.
  • Address objections and guide conversations toward a sale.

Requirements

  • Previous sales, cold-calling, telemarketing, or business-to-business experience preferred.
  • Excellent verbal communication and active listening skills.
  • Confidence initiating conversations with unfamiliar prospects and business decision-makers.
  • Ability to engage customers naturally without relying on a script.
  • Strong critical-thinking skills and ability to respond quickly to customer questions.
  • Comfort multitasking across phone calls, computer systems, research, and customer records.
  • Self-motivated and driven to meet or exceed sales goals.
  • Resilience when handling rejection and pursuing new opportunities.
  • Strong computer and typing skills.
  • Ability to work independently and collaboratively as part of a team.

Benefits

  • Starting pay of $14 per hour.
  • Full-time schedule of 40 hours per week, Monday through Friday, 8:00 a.m.–5:00 p.m. CST.
  • Remote work available to residents of AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, and WY.
  • Paid training, typically one week from 8:00 a.m.–5:00 p.m. CST, Monday through Friday.
  • Benefits eligibility begins on the first day of the month after 60 days.

Interested in this position?

Apply directly on the company website

Apply Now

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