Customer Service - Temporary Mon-Fri

6 hours, 15 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls promptly.
  • Follow communication scripts for various customer topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Upsell products when appropriate.
  • Shift between tasks efficiently while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled hours.
  • Provide positive, professional customer interactions.
  • Cross-train for additional responsibilities as requested.

Requirements

  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and strong telephone, verbal communication, and active listening skills.
  • Ability to learn quickly and work independently.
  • Must be at least 18 years old and pass a legally compliant background check.
  • Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Provide a laptop or desktop with an Intel Core i5-8250U processor or better, 8GB RAM, and Windows 10 or 11 64-bit.
  • Use dual monitors with at least 1280×768 resolution and a USB DSP headset; Chromebooks, tablets, and netbooks are not permitted.
  • Maintain secure, dedicated high-speed internet with a hardwired LAN connection, dedicated workspace, enabled firewall, and current antivirus software.

Benefits

  • Work-from-home position using your own equipment.
  • Opportunity to support customers across debit card, order, and balance inquiries.
  • Equal opportunity employer participating in E-Verify and supporting veterans, disabled individuals, and LGBT employees.

Interested in this position?

Apply directly on the company website

Apply Now

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