Bilingual Customer Support Coordinator

7 hours, 6 minutes ago
Full-time
Entry Level
Customer and Technical Support
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-250
Founded 2015
$74M raised

Description

  • Respond to live chat and email inquiries with clear, accurate, timely, and empathetic support.
  • Troubleshoot common platform issues using established workflows and step-by-step guidance.
  • Identify complex issues and escalate them to the appropriate internal teams.
  • Manage a high volume of conversations while maintaining accuracy, quality, and attention to detail.
  • Adapt to changes in workflows, tools, and processes as the company grows.
  • Provide feedback to improve support workflows and the knowledge base.
  • Prioritize conversations and balance response speed with accuracy across varied inquiries.

Requirements

  • Fluency in written English and French.
  • Experience in a customer-facing role such as retail, hospitality, call centre, or administrative support.
  • Strong organization, multitasking, communication, and attention-to-detail skills.
  • Ability to follow structured workflows, solve practical problems, and take ownership of tasks.
  • Comfort working under pressure during repetitive or high-volume interactions.
  • Proficiency with macOS, Google Workspace, Slack, and other digital tools; ability to learn new systems quickly.
  • Experience using AI tools such as ChatGPT, Claude, or Gemini to improve productivity.
  • Experience with ticketing or live chat tools such as Intercom, Zendesk, or Freshdesk preferred.
  • Experience working remotely or in a shift-based environment preferred.
  • Availability for evening, weekend, and holiday shifts; position requires work from within Canada.

Benefits

  • $21.30–$23.15 pay range, with full-time and part-time options.
  • Fully remote work within Canada, including up to five international workdays per year in eligible countries.
  • 24/7 Maple healthcare access for employees and families, including primary care, pediatrics, and mental health therapy.
  • Medical, dental, and life insurance coverage starting on day one.
  • Health spending account and annual flex benefits budget for professional development, wellness, or retirement savings.
  • Ten dedicated health days and three weeks of vacation.
  • Group retirement savings plan.

Interested in this position?

Apply directly on the company website

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