Technical Support Engineer

4 weeks ago
Full-time
Junior
Customer and Technical Support
Firstup

Firstup

Firstup offers an intelligent communication platform designed to engage employees throughout their entire employment journey, providing insights that help organizations support, promote, and retain their workforce effectively.

Professional Services
251-1K
Founded 2008
$47M raised

Description

  • Become an expert in the product.
  • Proactively manage and respond to support tickets.
  • Interpret, reproduce, and diagnose customer problems.
  • Perform root cause analysis for product issues.
  • Teach solutions to customers.
  • Communicate clearly with customers and maintain accurate case records.
  • Collaborate with other departments to resolve product issues and escalate when necessary.
  • Configure customer systems to meet requirements.
  • Meet individual case management and SLA goals.
  • Serve as a subject matter expert in at least one product area.

Requirements

  • Bachelor’s degree in Information Technology or a similar field, or commensurate professional experience.
  • 3+ years of customer service experience.
  • Several years of professional experience.
  • Experience working with customers is essential.
  • Strong problem-solving skills and ability to handle challenging situations professionally.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to prioritize, multitask, and execute cross-functionally.
  • Familiarity with SaaS solutions is preferred.
  • Demonstrated experience in one or more of the following areas: SQL, HTML, JavaScript, CSS, XML, email deliverability, Salesforce, Microsoft Dynamics CRM, or APIs.

Benefits

  • Excellent PTO program.
  • Great health benefits.
  • Remote work.
  • Casual and friendly work environment.
  • Leadership team focused on personal and professional growth.
  • Inclusive, high-growth environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IT Engineer

Ondo Finance 11-50 Diversified Financial Services

Ondo Finance is seeking a remote IT Engineer to operate and improve its SaaS-first corporate IT environment across identity, access, endpoints, employee lifecycle workflows, and technical support.

Bash macOS Notion PowerShell Python
21 hours, 8 minutes ago

Patient Technology Support Specialist

Aviary Health 51-200 hospital & health care

Aviary Health is seeking a fully remote Patient Technology Support Specialist to help cardiac rehabilitation patients resolve device and connectivity issues so they can consistently access virtual clinical sessions.

iOS macOS
21 hours, 38 minutes ago

Kubernetes Technical Support Engineer (LATAM) English Required

DaCodes 51-250 Internet Software & Services

DaCodes is seeking a Senior Kubernetes Technical Support Engineer to support an enterprise AI vision and video analytics platform running on on-premises Kubernetes, resolving complex customer issues across software, infrastructure, networking, and hardware.

AWS Azure Computer Vision DNS Kubernetes Linux
21 hours, 53 minutes ago

IT Support Lead

Nadia Care Health Care Providers & Services

Nadia Care is seeking a remote IT Support Lead to own day-to-day IT operations, identity and access management, endpoint administration, and secure, audit-ready support for its distributed healthcare team.

Bash Encryption HIPAA macOS PowerShell
22 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers