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Associate, Credit Servicing Operations

6 days, 5 hours ago
United States
Full-time
Junior
Operations Specialist
Operations
Apply Now
First Help Financial

First Help Financial

Diversified Financial Services
51-250
Founded 2006
View All Jobs 10

Description

  • Match new deals to ensure contracts align with the latest approved loan structure offer.
  • Apply underwriting knowledge and judgment to evaluate and grant exceptions within the funding process.
  • Use funding resources and underwriting expertise to negotiate and address fee access for loans outside the approved underwriting framework.
  • Handle escalated funding exception requests in a timely and professional manner.
  • Complete the funding process to ensure deals are paid out on time.
  • Support the QA team in booking out deals accurately.
  • Conduct applicant follow-up interviews when discrepancies are identified and document findings for further investigation.
  • Provide support and training to new associates as part of team development efforts.
  • Evaluate funding underwriting review requests and update application information accurately and promptly.

Requirements

  • Minimum of 1 year of experience in an underwriting or funding role within the auto lending industry.
  • High school diploma or GED equivalent required.
  • Willingness to learn and demonstrate comprehension of funding compliance standards, including applicable state-by-state requirements.
  • Subject matter expertise in underwriting and credit analyst policies and procedures.
  • Excellent verbal and written communication skills.
  • Strong customer service and de-escalation skills.
  • Strong leadership and interpersonal skills with the ability to collaborate effectively across teams.
  • Strong analytical and organizational skills with great attention to detail.
  • Ability to multitask and manage competing priorities effectively in a fast-paced environment.

Benefits

  • $25.54/hr plus bonus.
  • Remote work arrangement.
  • Competitive health and welfare benefits.
  • Paid vacation.
  • 401(k) match.
  • Tuition reimbursement.
  • Quarterly social outings and monthly lunches.
  • Robust employee recognition and training development program.

Interested in this position?

Apply directly on the company website

Apply Now

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