Contract IT Support Engineer (US Shift)

5 months, 3 weeks ago
Contract
Senior
DevOps and Infrastructure
Findem

Findem

Findem is an AI Talent Acquisition and Management Platform that turbocharges talent acquisition with AI, enabling companies to source, engage, and hire exceptional candidates faster.

Professional Services
51-250
Founded 2019
$7M raised

Description

  • Provide Level 1 and Level 2 support for macOS, Windows, applications, network, VPN, and SSO issues.
  • Troubleshoot and resolve technical problems for employees across multiple regions and time zones.
  • Manage IT tickets and meet defined service-level agreements.
  • Configure and provision laptops and devices using MDM tools during onboarding and offboarding.
  • Create, modify, and deactivate user accounts across business applications.
  • Coordinate timely access, equipment delivery, repairs, replacements, and asset logistics.
  • Administer core workplace applications such as Google Workspace, Slack, Jira, Zoom, and 1Password.
  • Monitor system dashboards for compliance and performance issues.
  • Support security and compliance efforts, including endpoint baselines, SOC 2 evidence collection, access reviews, and reporting.
  • Maintain IT documentation, SOPs, how-to guides, and asset issuance/return records.

Requirements

  • 5-8 years of IT support or systems support experience.
  • Willingness to work US shift timings.
  • Strong hands-on experience with macOS and Windows laptops, including setup, configuration, and troubleshooting.
  • Strong understanding of Google Workspace and Microsoft 365 administration.
  • Experience with MDM tools such as Rippling, Intune, Jamf, or Kandki.
  • Basic knowledge of networking concepts including DNS, VPN, and Wi-Fi.
  • Strong communication and problem-solving skills.
  • Experience with SOC 2, ISO 27001, or similar compliance frameworks is preferred.
  • CompTIA Security+ and/or Google Cybersecurity Professional Certificates are preferred.
  • Familiarity with Snowflake, Jira administration, automation tools, or scripting is preferred.
  • Experience in a fast-paced SaaS or startup environment is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Middle L1 Technical Support Specialist

GR8 Tech 251-1K IT Services

GR8_TECH is hiring a Technical Support Specialist to protect client trust by resolving complex B2B platform issues, coordinating incidents, and maintaining SLA commitments and platform availability.

HTTP JIRA
4 hours, 9 minutes ago

Senior Technical Support Engineer

Chainguard 51-250 Internet Software & Services

Chainguard is seeking a Senior Technical Support Engineer to help enterprise customers resolve complex issues with Chainguard Images while partnering with Engineering to improve products and support operations.

AWS Azure CI/CD Docker GitHub Helm Kubernetes Linux Terraform
4 hours, 24 minutes ago

Software Support Specialist

Rithum Internet Software & Services

Rithum is seeking a Software Support Specialist to provide multi-channel Tier 1–2 support for its global commerce network, resolve client issues, improve support processes, and enable team members.

HTTP SFTP XML
4 hours, 39 minutes ago

German speaking iRobot Support Specialist - Work from Anywhere in Bulgaria

Mercier Consultancy Group 51-200 Recruitment, staffing, business consulting, and BPO/customer-support outsourcing

Mercier Consultancy is hiring a German- and English-speaking iRobot Support Specialist in Bulgaria to help customers set up, troubleshoot, and resolve technical and account issues with smart home devices through phone, email, and chat.

4 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers