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Contract IT Support Engineer (US Shift)

1 month, 2 weeks ago
India
Contract
Senior
Technical Support Engineer
DevOps and Infrastructure
DNS JIRA macOS Snowflake
Apply Now
Findem

Findem

Findem is an AI Talent Acquisition and Management Platform that turbocharges talent acquisition with AI, enabling companies to source, engage, and hire exceptional candidates faster.

Professional Services
51-250
Founded 2019
$7M raised
View All Jobs 5

Description

  • Provide Level 1 and Level 2 support for macOS, Windows, applications, network, VPN, and SSO issues.
  • Troubleshoot and resolve technical problems for employees across multiple regions and time zones.
  • Manage IT tickets and meet defined service-level agreements.
  • Configure and provision laptops and devices using MDM tools during onboarding and offboarding.
  • Create, modify, and deactivate user accounts across business applications.
  • Coordinate timely access, equipment delivery, repairs, replacements, and asset logistics.
  • Administer core workplace applications such as Google Workspace, Slack, Jira, Zoom, and 1Password.
  • Monitor system dashboards for compliance and performance issues.
  • Support security and compliance efforts, including endpoint baselines, SOC 2 evidence collection, access reviews, and reporting.
  • Maintain IT documentation, SOPs, how-to guides, and asset issuance/return records.

Requirements

  • 5-8 years of IT support or systems support experience.
  • Willingness to work US shift timings.
  • Strong hands-on experience with macOS and Windows laptops, including setup, configuration, and troubleshooting.
  • Strong understanding of Google Workspace and Microsoft 365 administration.
  • Experience with MDM tools such as Rippling, Intune, Jamf, or Kandki.
  • Basic knowledge of networking concepts including DNS, VPN, and Wi-Fi.
  • Strong communication and problem-solving skills.
  • Experience with SOC 2, ISO 27001, or similar compliance frameworks is preferred.
  • CompTIA Security+ and/or Google Cybersecurity Professional Certificates are preferred.
  • Familiarity with Snowflake, Jira administration, automation tools, or scripting is preferred.
  • Experience in a fast-paced SaaS or startup environment is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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