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Customer Success Associate - Depositions

1 week, 1 day ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Filevine

Filevine

Filevine is a top legal tech company revolutionizing legal work with AI-powered case management software, empowering law firms to streamline operations and enhance client services.

Specialized Consumer Services
251-1K
Founded 2015
$226M raised
View All Jobs 30

Description

  • Support customers throughout their lifecycle to drive continued usage, retention, and long-term success with Depositions by Filevine.
  • Monitor customer health metrics and usage trends to identify risks, opportunities, and expansion signals.
  • Assist in forecasting retention and growth through health scoring and reporting.
  • Prepare and support business reviews by gathering usage data, outcomes, and operational insights.
  • Create and maintain enterprise-level reporting that helps customers understand value and ROI.
  • Surface customer feedback and trends to internal teams to inform product improvements.
  • Partner with Sales, Implementation, and Marketing to support go-to-market initiatives and customer handoffs.
  • Assist with expansion motions and customer advocacy efforts.
  • Support customer education through training materials, documentation, and best-practice resources.
  • Assist with onboarding reinforcement, feature adoption campaigns, and ongoing enablement initiatives.

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a related client-facing role.
  • Strong communication skills with the ability to explain concepts clearly and empathetically.
  • Ability to occasionally travel to meet customers for sales, implementation meetings, and conferences.
  • Data-driven mindset with comfort interpreting usage metrics and health indicators.
  • Highly organized and able to manage multiple customer initiatives simultaneously.
  • Collaborative and proactive, with a strong sense of ownership and accountability.
  • Experience in SaaS, legal tech, or B2B software is a plus.

Benefits

  • $72,000-$82,000 base salary range.
  • Eligible for a paid time off policy.
  • Comprehensive benefits package.
  • Medical, dental, and vision insurance for full-time employees.
  • Maternity and paternity leave for full-time employees.
  • Short- and long-term disability coverage.
  • Opportunity to learn from a dedicated leadership team.
  • Top-of-the-line company swag.

Interested in this position?

Apply directly on the company website

Apply Now

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