Senior Credit & Collections Analyst

2 weeks, 3 days ago
Full-time
Senior
Operations
Figma

Figma

Figma provides a collaborative web application for interface design that enables users to seamlessly design, prototype, and gather feedback in real time, while also offering additional offline capabilities through desktop applications for macOS and Win...

Internet Software & Services
1K-5K
Founded 2012
$333M raised

Description

  • Own end-to-end collections operations for an assigned book of business, including aging management, dunning, dispute resolution, and escalation strategy.
  • Monitor accounts receivable KPIs and drive improvements in DSO, ADD, CEI, percent current, and bad debt.
  • Partner with Revenue, Sales, Customer Success, and Finance to resolve billing and payment issues.
  • Support month-end and quarter-end close by ensuring AR-related activities are completed accurately and on time.
  • Direct and mentor offshore collectors by setting priorities, performing quality assurance, and running team cadences.
  • Manage and improve cash application, refund, and write-off processes.
  • Identify and implement automation and AI opportunities across the accounts receivable stack.
  • Prepare reporting and provide leadership with insights on AR performance and cash flow trends.

Requirements

  • 5+ years of experience in accounts receivable or collections in a SaaS or high-growth environment.
  • Strong understanding of Quote-to-Cash processes.
  • Hands-on experience with NetSuite, Stripe, Tesorio, or similar tools.
  • Proven experience improving collections performance and driving cash flow outcomes.
  • Experience supporting month-end and quarter-end close.
  • Strong analytical skills with proficiency in Excel and data analysis.
  • Ability to operate independently and prioritize effectively in a fast-paced environment.
  • Experience managing or mentoring offshore resources is a plus.
  • Experience implementing or optimizing AR tools and automation is a plus.
  • Sales tax, billing operations, or revenue recognition exposure is a plus.

Benefits

  • Hourly base pay range of $50.50 to $73.60 USD, with pay localized for remote employees based on work location.
  • Equity compensation.
  • Health, dental, and vision coverage.
  • Retirement plan with company contribution.
  • Parental leave and reproductive or family planning support.
  • Mental health and wellness benefits.
  • Generous PTO and company recharge days.
  • Learning and development stipend, work-from-home stipend, and cell phone reimbursement.

Interested in this position?

Apply directly on the company website

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