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Director, Retention Analytics

3 weeks, 3 days ago
Anywhere
Full-time
Executive
Data Scientist
Data Science and Analytics
Python R SQL
Apply Now
Fetch

Fetch

Fetch Technologies is a company that connects businesses to real-time data through automation and offers artificial intelligence-based web integration solutions. Their Fetch app allows users to earn free gift cards by shopping, snapping receipts, and r...

IT Services
11-50
Founded 2000
$582M raised
View All Jobs 7

Description

  • Define and standardize cancellation reasons, retention, persistency, and save-rate metrics with BI, analytics, and actuarial partners.
  • Analyze voluntary churn using retainable versus non-retainable cancellations, cohorts, survival curves, acquisition sources, and tenure.
  • Analyze involuntary churn, including payment failures, decline codes, card brands, funding types, recovery activity, and recovered premium.
  • Measure acquisition-channel quality by partner and representative, ranking campaigns by retained value.
  • Connect NPS and CSAT changes to segment-level retention while accounting for survey-mix effects.
  • Own the lifecycle experimentation portfolio from hypothesis development through readout, decisions, and documentation.
  • Build, reconcile, and back-test separate voluntary and involuntary churn forecasts.
  • Develop save-desk analytics covering save rate, cost per save, offer effectiveness, win-back, and agent performance across 27 agents.
  • Present retention findings and forecasts to executives and defend evidence-based conclusions.
  • Establish recurring retention reporting, production attribution, and documented measurement of initiative outcomes.

Requirements

  • 6+ years of analytics experience, including meaningful experience in subscription, insurance, or other renewal-based businesses.
  • Advanced SQL skills and the ability to work independently in a modern data warehouse.
  • Expertise in retention and survival analysis, including cohorts, survival curves, and hazard modeling.
  • Demonstrated experimentation experience influencing real business decisions and evaluating statistical noise.
  • Forecasting experience with accountability for model accuracy and back-testing.
  • Ability to present unwelcome findings to executives and maintain an evidence-based position.
  • Strong written communication skills, particularly for analytical documents.
  • Experience with payments or billing analytics, including decline codes, retries, and dunning is preferred.
  • Python or R experience is preferred.
  • Experience in pet or P&C insurance, actuarial partnership, contact-center analytics, or analytics engineering is preferred.

Benefits

  • $140,000–$150,000 annual salary plus eligibility for company bonus plans.
  • Medical, dental, and vision coverage for employees and families, with HSA and FSA options.
  • 401(k) matching.
  • 20 days of PTO with rollover, increasing to up to 30 days based on tenure, plus nine paid holidays.
  • Up to 50% off Fetch pet insurance, with savings of up to $1,000 annually.
  • Educational and tuition assistance programs.
  • Employee Assistance Program, commuter benefits, discount perks, referral incentives, and up to eight paid volunteer hours annually.
  • Complimentary daily lunch when working in the office.

Interested in this position?

Apply directly on the company website

Apply Now

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