Senior Partner Support Specialist - 1156

1 hour, 59 minutes ago
Full-time
Senior
Customer and Technical Support
Fetch Package

Fetch Package

Fetch Package is a last-mile package delivery platform for multifamily apartments, solving package management for property managers and providing a convenient amenity for residents.

Air Freight & Logistics
251-1K
Founded 2016
$100M raised

Description

  • Take standard inbound requests in the Tier 1 inbox.
  • Serve as the sole point of contact for the Partner Success team when the Lead is unavailable.
  • Handle low-level escalations in the Tier 2 inbox.
  • Monitor inboxes and liveboards to ensure agents are available and tickets are handled in a timely manner.
  • Send reminders to Partner Success agents regarding process updates, lunch breaks, and related workflow items.
  • Coordinate inbox routing so agents communicate with the appropriate department.
  • Direct agents toward documented processes and procedures.
  • Identify workflow issues or knowledge gaps and suggest improvements.
  • Help cultivate a healthy team dynamic, positive atmosphere, and culture of support and inclusivity.
  • Assist with team projects assigned by the Lead or Manager.

Requirements

  • Ability to quickly learn and implement new processes.
  • Experience successfully overseeing a team.
  • Experience identifying communication or process gaps and suggesting solutions.
  • Proven ability to build positive relationships with team members and other departments.
  • Experience supporting service partner questions related to payroll, onboarding, or similar topics.
  • Ability to work in a remote role.
  • Non-exempt full-time availability.
  • Comfort working closely with leadership in a partner success or operations environment.

Benefits

  • $21 per hour compensation.
  • Medical, dental, and vision coverage.
  • 401(k) options.
  • AD&D, short-term disability, and long-term disability coverage.
  • Paid time off (PTO) accrued as you work.
  • Opportunity to grow within the team.
  • Equal opportunity employment.

Interested in this position?

Apply directly on the company website

Apply Now

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