Partner Support Specialist - 1161

4 hours, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Fetch Package

Fetch Package

Fetch Package is a last-mile package delivery platform for multifamily apartments, solving package management for property managers and providing a convenient amenity for residents.

Air Freight & Logistics
251-1K
Founded 2016
$100M raised

Description

  • Assist 1099 service partners with onboarding and account management.
  • Monitor service dashboards and proactively reach out to provide real-time support.
  • Respond to partner inquiries via phone, email, and text using Gladly.
  • Cross-reference internal data to determine 1099 account status decisions.
  • Relay operational issues to local warehouse teams and operations managers.
  • Troubleshoot technical problems and communicate clear solutions and outcomes.
  • Prioritize tasks in a fast-paced, high-pressure environment.
  • Identify patterns in partner communications and share actionable feedback to improve processes.
  • Communicate with a professional and friendly tone while delivering strong partner support.

Requirements

  • Demonstrated empathy, patience, and initiative in supporting service partners.
  • Strong critical thinking skills to resolve difficult situations.
  • Strong analytical, listening, writing, and oral communication skills in English.
  • Ability to learn web-based user support applications quickly.
  • Dependable and punctual with strong time management skills.
  • Flexible schedule with willingness to work weekends.
  • High comfort level with smartphone applications on iOS and Android.
  • Undergraduate degree or equivalent preferred.
  • Spanish bilingual ability is a plus.

Benefits

  • $19 per hour competitive pay.
  • Medical, dental, and vision insurance.
  • 401(k) options.
  • AD&D, short-term disability, and long-term disability coverage.
  • Paid time off (PTO) earned over time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

NDIS Scheduling & Customer Support Officer

Outsourced Staff 11-50 Professional Services

NDIS Scheduling & Customer Support Officer for a remote Manila-based team, responsible for coordinating bookings, managing client communications, and supporting reliable service delivery for community-based NDIS support services.

CRM
8 minutes ago

Remote Customer Service Representative

Kobie Marketing 251-1K Professional Services

Kobie is hiring a remote Customer Service Representative to support loyalty program customers by handling inbound inquiries and resolving issues for major brands.

8 minutes ago

Dutch Speaking - Customer Care Agent in Greece - Relocation Included

Next Job Abroad is hiring a Dutch Speaking Customer Care Agent in Greece to support Dutch-speaking customers with service inquiries and issue resolution in a multicultural, customer-focused environment.

8 minutes ago

Service Desk Agent (German Speaking)

D-ploy 251-1K Internet Software & Services

D-ploy is hiring an IT support professional to provide end-user technical assistance and help maintain efficient service operations across its international client environment.

23 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers