Client Services Associate

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
EXANTE

EXANTE

This company provides private investors and wealth managers with a comprehensive multi-currency account that grants access to over 50 global venues, enabling them to trade a diverse range of financial instruments including stocks, ETFs, bonds, futures,...

Capital Markets

Description

  • Manage client inquiries via email, live chat, and phone within defined SLAs and KPIs.
  • Provide client support by identifying needs and resolving issues with an individual approach.
  • Liaise with internal teams to resolve more complex client inquiries.
  • Route inquiries to the appropriate departments when necessary.
  • Maintain strong knowledge of the company’s product and industry.
  • Represent the company positively in all client interactions.
  • Contribute to side projects such as FAQ maintenance and internal documentation.
  • Share client feedback and suggestions with the line manager regularly.

Requirements

  • Financial markets and industry knowledge.
  • Previous experience in a brokerage or investment company.
  • Fluency in written and spoken English at a professional level.
  • Strong client-focused service skills.
  • Understanding of basic technical principles.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment.
  • Ability to multitask effectively.
  • Comfortable working shifts.
  • Previous experience with tools such as Intercom and Atlassian.
  • Integrity and loyalty.
  • Team player with strong communication and collaboration skills.
  • Hands-on, can-do attitude with a solutions-oriented mindset.
  • Overachiever mentality.
  • Ability to succeed in an ever-changing, fast-paced environment.

Benefits

  • Competitive salary.
  • Corporate benefits with options to choose from.
  • Pleasant, informal work environment with a strong company culture.
  • Ongoing education and training programs.
  • Opportunities to network through corporate events.
  • Global career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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