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Customer Enablement Manager, West

2 months, 2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Evolv

Evolv

Evolv is a full-service website design company based in Asheville, NC, with over 12 years of experience. Specializing in small business website design, e-newsletters, and consulting, Evolv offers affordable and professional solutions to help businesses...

Internet Software & Services
11-50
Founded 1998
View All Jobs 3

Description

  • Lead and support customer onboarding and go-live activities in coordination with Program Management, Technical Sales & Solutions, and Support.
  • Deliver structured onsite and virtual training sessions tailored to customer operational environments and ensure completion of Evolv Academy learning paths and certifications.
  • Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.
  • Monitor customer health, usage signals, and feedback to identify risks early and coordinate cross-functional mitigation plans with Support, TSS, and other teams.
  • Conduct regular check-ins, performance reviews, and Quarterly Business Reviews (QBRs) to reinforce business value and track adoption milestones.
  • Manage renewal readiness by validating success criteria with decision-makers, reinforcing value with champions, and minimizing renewal friction through strong adoption and training.
  • Maintain clean, accurate CRM documentation including contacts, milestones, health scores, and renewal context.
  • Work with Red Accounts and other stakeholders to develop get-well plans for at-risk accounts and drive recovery actions.
  • Promote and drive adoption of customer platforms and resources such as MyEvolv Portal and other enablement content.

Requirements

  • Willingness to be based in Portland, OR or elsewhere in the Western region (AZ, UT, NV, CA, WA) with transportation accessibility.
  • Ability and willingness to travel up to ~25–30% and occasionally work nights, weekends, or holidays as customer needs require.
  • Comfort delivering both virtual and onsite training and customer-facing enablement activities.
  • Ability to learn Evolv products, workflows, and enablement methodology through in-person HQ training, online self-study, and peer shadowing.
  • Experience or aptitude in customer onboarding, adoption programs, training delivery, or customer success/enablement roles (preferred).
  • Strong relationship-building and cross-functional collaboration skills to engage Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing.
  • Proficiency with CRM maintenance and documenting customer health, milestones, and renewal context.
  • Alignment with Evolv’s values: Do the right thing, Put people first, Own it, Win together, and Be bold/stay curious.
  • Eligible to work in the U.S.; Evolv participates in E-Verify for all employees after completion of Form I-9.

Benefits

  • Base salary range $73,000–$117,000 plus competitive target bonus and equity offerings.
  • Comprehensive medical, dental, and vision insurance and Health Savings Account (HSA).
  • 401(k) plan with 2% company match.
  • Flexible paid time off (PTO) policy.
  • Quarterly stipend for perks and benefits and subscription to Calm.
  • Tuition reimbursement to support ongoing learning and development.
  • Remote-friendly role with distributed team and flexibility when not traveling.

Interested in this position?

Apply directly on the company website

Apply Now

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