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RWE Insights Customer Success Partner

2 months, 2 weeks ago
United States
Full-time
Lead
Customer Success Manager
Data Science and Analytics
Apply Now
Evio Beauty

Evio Beauty

Evio Beauty is an impact-led, clean beauty brand that creates inclusive, good-for-you beauty products. Founded by a survivor of domestic violence, Evio breaks stigmas and supports social causes through its high-performing skincare and makeup collection...

Consumer Goods
11-50
Founded 2014
View All Jobs 4

Description

  • Serve as the strategic partner and liaison between Evio and health plan customers across the Evio Insights product lifecycle.
  • Maintain a strong understanding of customer priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape research ideas.
  • Translate customer needs and priorities into real-world evidence (RWE) projects with the product team.
  • Collaborate with the research team to ensure study outputs align with customer needs and generate practical insights.
  • Review project components and gather customer feedback to refine deliverables.
  • Own customer-level operationalization strategy and execution, including customer-specific implementation plans.
  • Guide customers through adoption of Evio Insights recommendations and help solve market- and plan-specific challenges.
  • Collaborate with research and analytics teams to evaluate the impact of adoption.
  • Lead customer best-practice sharing through user forums and other engagement opportunities.
  • Track and report on adoption, implementation reasons, barriers to adoption, and value created from adoption.
  • Contribute customer perspectives to continuous improvement of Evio Insights.
  • Partner with the pharmaceutical contracting team to apply RWE insights to contracting strategies.

Requirements

  • Bachelor of Pharmacy (B.S. Pharm.) with residency, or Doctor of Pharmacy (Pharm.D.) degree.
  • Current and unrestricted pharmacist license in at least one state.
  • 8+ years of health plan pharmacy and medical benefit experience.
  • Deep current expertise in pharmacy and medical benefit design and management.
  • Experience with evidence-based formulary, medical policy, and utilization management (UM) development and implementation.
  • Experience with pharmaceutical contracting such as rebates and warranties related to formularies, medical policies, and UM.
  • Knowledge of pharmacy benefit manager (PBM) operations.
  • Strong clinical evidence appraisal skills and ability to interpret data.
  • Ability to build relationships with internal teammates, external customers, and stakeholders.
  • Founders’ mentality, with initiative and comfort moving ideas forward without heavy guidance.
  • Consensus-building approach that can inspire customer buy-in and drive solutions.
  • Resilient, pragmatic, and comfortable navigating ambiguity.
  • Ability to prioritize, independently solve problems, and see projects through to completion.
  • Strong implementation and communication skills, including writing clear implementation plans and presenting to senior leaders.
  • Customer empathy and prior experience understanding health plan challenges.

Benefits

  • Anticipated annual base pay of $175,000 to $200,000.
  • Additional variable compensation opportunities.
  • Health insurance with 100% of medical, dental, and vision premiums paid for teammates and 50% for dependents.
  • 401(k) match of 100% of teammate contributions up to 5% of salary, subject to IRS limits.
  • Flexible vacation policy with no minimum or maximum annual vacation amount.
  • Generous paid parental leave for birth and non-birth parents.
  • Additional paid and unpaid time off.
  • Life and disability insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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