Principal Product Manager, AI Platform

2 weeks, 6 days ago
Full-time
Lead
Product Management
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-250

Description

  • Identify operational friction by working directly with SEO analysts, account managers, and agency leaders.
  • Define and prototype measurable solutions for content decay across client websites.
  • Develop the product direction for an internal decision engine replacing a vendor reporting tool.
  • Shape closed-loop attribution connecting calls, chats, and form submissions to realized revenue.
  • Determine what should be shared, configurable, or specialized across three agencies and two industries.
  • Use AI tools to build functional prototypes against real data and validate them against manual workflows.
  • Collaborate closely with engineering to productionize validated prototypes and write clear specifications.
  • Prioritize independently, simplify broken workflows, and escalate decisions to the VP of Product and Technology.
  • Drive AI capabilities into production and measure their impact on operational efficiency.

Requirements

  • Demonstrated ability to identify problems through direct observation of operational users rather than relying only on tickets.
  • Experience building and shipping working software with AI coding tools; applicants should provide an example.
  • Understanding of the difference between prototypes and reliable AI systems operating across approximately 1,000 clients.
  • Systems-thinking ability, including evaluating second-order effects, blast radius, scalability, and when not to generalize.
  • Strong written communication skills, including the ability to make decisions clear in concise memos.
  • Comfort working independently in an ambiguous environment without an established product organization.
  • Willingness to spend significant time initially observing manual workflows performed by SEO analysts and account managers.
  • Applicants may come from product, operations, engineering, agency strategy, or founder backgrounds; specific years of experience, degree, title, or industry experience are not required.
  • Application submission must include a link or description of something built, plus up to 200 words explaining its problem, users, and potential improvements.

Benefits

  • Performance-based bonuses.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • Six weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Remote-work data stipend.
  • Paid vacation, sick time, 11 holidays, personal reset days, and a paid birthday holiday.
  • Employee assistance program, career advancement opportunities, and anniversary rewards.

Interested in this position?

Apply directly on the company website

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