Switch Production Support -LATAM

4 days, 3 hours ago
Full-time
Lead
Customer and Technical Support
Euronet Communications BV

Euronet Communications BV

Euronet Communications BV, formerly known as Orange Breedband and Wanadoo, is a leading internet service provider in the Netherlands. With a strong focus on internet, television, and VOIP services, the company caters to both individual customers and sm...

Diversified Telecommunication Services
11-50
Founded 1994

Description

  • Support end-to-end payment transaction processing across switching platforms including card, ATM, POS, and digital payments.
  • Monitor real-time transaction flows to ensure uptime, performance, and reliable processing.
  • Troubleshoot and resolve transaction failures, reversals, settlement issues, and other production incidents.
  • Perform root cause analysis for transaction failures, latency issues, and system errors.
  • Handle L1/L2 support for payment switch processing and integrations.
  • Monitor transaction queues, message formats such as ISO 8583 and ISO 20022, and switch interfaces.
  • Support reconciliation between switches, host systems, and external networks such as Visa, Mastercard, and AMEX.
  • Support releases, patches, configuration changes, and production validation for switching systems.
  • Coordinate with banks, payment networks, internal teams, and customers to resolve issues and improve services.
  • Identify opportunities to automate monitoring, alerting, and reconciliation processes and contribute to continuous improvement.

Requirements

  • 12–14 years of experience in IT/application production support or managed services.
  • 8–12 years of relevant experience in the payments or transaction switching domain.
  • Proven track record managing customer-facing support operations in a global environment.
  • Strong expertise in ITIL processes including Incident, Problem, Change, and Service Delivery Management.
  • Experience leading distributed and cross-regional teams.
  • Strong understanding of production environments and critical business applications.
  • Domain experience in payments or transaction processing systems is highly preferred.
  • Proficiency in service management tools and monitoring platforms.
  • Spanish and English language proficiency is mandatory.
  • Strong leadership, stakeholder management, communication, problem-solving, and decision-making skills.

Benefits

  • Paid time off.
  • Work from home.
  • Training and development.
  • Performance bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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