Ethos Solutions

Ethos Solutions is a Technical Professional Services organization specializing in Salesforce Development and Custom Application Development. With over eight years of experience as a certified Salesforce Silver consulting partner, Ethos offers services ...

Professional Services

Industrials

1-10 (10)

Founded 2006

21 open positions

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Operations Account Manager

3 weeks, 4 days ago

United States

Full-time

Mid Level

Account Manager

Sales and Business Development

Apply Now

Ethos Solutions

Professional Services

1-10

Founded 2006

View All Jobs 21

Description

Own full-lifecycle account management for SMB through enterprise B2B partners.
Lead operational onboarding for partner operations teams, including account creation, payment terms, licensing, and bulk setup.
Serve as the operational liaison between internal teams and external partner operations teams to translate requirements and ensure success.
Partner with strategic account managers to support partner growth and customer success.
Problem-solve operational challenges and turn partner needs into actionable success strategies.
Represent partner operational needs internally and collaborate with product and technology teams to scope and prioritize solutions.
Develop deep expertise in Ethos back-office operations and clearly communicate processes, SLAs, and exception routing to partners.
Help define account management strategy, cadences, and processes for a new team as it scales.

Requirements

Experience in external-facing enterprise account management, onboarding, or customer success roles.
Preferred experience in the insurance or tech industry.
Strong internal and external communication skills with the ability to turn complex processes into clear expectations.
Process-oriented mindset with strong attention to detail.
Experience building back-end processes, tracking systems, or workflows to support account management at scale.
Ability to work through ambiguity in a hyper-growth sales environment.
Consistent track record of meeting and exceeding goals.
Strong interpersonal skills and the ability to provide comprehensive solutions for varied partner needs.
Self-starter attitude with a bias for impact and the ability to thrive in a fast-paced, autonomous team environment.
Familiarity with tools such as Slack, Google Sheets, Google Docs, Google Slides, and Microsoft Office.
Prior experience in life insurance is a plus, but not required.

Benefits

US national base salary range of $70,000 to $123,000.
Remote work designation (#LI-Remote).
Eligibility for bonus, equity, and benefits in addition to base salary.
Access to Ethos US benefits package.
Inclusive hiring approach that encourages applicants to apply even if they do not meet every requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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