Sales Support Rep (Req# 1315)

1 week, 2 days ago
Full-time
Junior
Customer and Technical Support
ePlus

ePlus

ePlus engineers transformative technology solutions for visionary organizations worldwide, driving positive business outcomes with depth, breadth, and perspective in IT services and solutions.

IT Services
1K-5K
Founded 1990

Description

  • Accurately enter customer purchase orders into the system.
  • Follow up on orders to ensure timely delivery that meets customer expectations.
  • Manage open orders to ensure they are delivered accurately and expediently.
  • Confirm invoicing activity is completed in a timely and accurate manner.
  • Resolve problems proactively at both the customer and supplier levels.
  • Learn vendor programs to source products at the most advantageous price for ePlus.
  • Assist customers with returns, order inquiries, and information requests.
  • Build effective relationships with sales, vendors, and internal departments.
  • Assist with quoting and offer add-on opportunities such as warranties, service agreements, accessories, and supplies.
  • Maintain professional communication with internal and external customers and support additional projects as assigned.

Requirements

  • Bachelor’s degree preferred.
  • 1+ years of sales or customer service experience.
  • Knowledge of computers, networking, and the IT industry.
  • Excellent communication and phone skills.
  • Ability to prioritize and multitask.
  • Must be a team player with a positive attitude.
  • Knowledge of Microsoft Office suite of products.
  • Base salary range of $19.23 to $24.04 per hour.
  • Final compensation may also include commissions and discretionary bonuses.

Benefits

  • Full range of medical, financial, and other benefits.
  • 401(k) eligibility.
  • Employee stock purchase program.
  • Paid time off benefits, including vacation, sick time, and personal leave.
  • Potential commissions and discretionary bonuses.
  • Work/life balance emphasis.
  • Reasonable accommodations provided in accordance with relevant laws.

Interested in this position?

Apply directly on the company website

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