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Client Experience Manager

2 weeks ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Envoy Global

Envoy Global

Envoy Global provides a seamless immigration management platform with top-tier legal representation and technology, empowering companies to hire and manage global workforces efficiently.

Professional Services
251-1K
Founded 1998
$27M raised
View All Jobs 8

Description

  • Respond to HR client questions and coordinate resolutions with internal teams and Envoy’s affiliate law firm.
  • Troubleshoot tier-2, non-legal inquiries from foreign nationals involving platform navigation, case status, and training.
  • Handle escalations and collaborate with management and other teams to resolve issues.
  • Lead client and foreign-national training on the Envoy application.
  • Prepare and distribute reports and information for clients and the legal team.
  • Maintain team materials, including macros, training resources, and standard operating procedures.
  • Set customer expectations, meet deadlines, and support issue prevention.
  • Develop, track, and maintain project plans and deliverables.
  • Communicate project milestones and progress to clients and internal teams.
  • Complete additional projects as assigned.

Requirements

  • 1–2 years of customer service experience.
  • Bachelor’s degree or equivalent work experience preferred.
  • Passion for or interest in immigration preferred.
  • Experience with ticketing systems such as Zendesk preferred.
  • Excellent customer service skills and empathy when addressing client needs.
  • Client-first approach focused on resolution and issue prevention.
  • Strong attention to detail and accuracy.
  • Excellent organizational, time-management, and communication skills.
  • Ability to multitask and adapt in a fast-paced environment.
  • Ability to collaborate across functional teams for resolution and process improvement.
  • Proficiency with Microsoft Office, especially Excel.

Benefits

  • 100% remote, work-from-home position within the United States.
  • Annual base salary of $45,000–$55,000.

Interested in this position?

Apply directly on the company website

Apply Now

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