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Customer Success Manager, Affordable Housing

2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 10

Description

  • Manage a portfolio of affordable housing clients to maintain high satisfaction and success.
  • Hold regular customer meetings to review solution performance and provide best practice recommendations.
  • Collaborate with Development and Product teams to improve the platform based on customer needs.
  • Partner with Support to ensure customer support issues are addressed effectively.
  • Guide customers through the transition out of implementation and toward self-sufficiency.
  • Work with Sales to create tailored success and growth plans for customers.
  • Educate customers on self-service tools, release processes, and client programs.
  • Advise customers on process and system risks and develop mitigation solutions.
  • Attend sprint review meetings and advocate for customer needs.
  • Maintain strong knowledge of Entrata offerings and configuration options.

Requirements

  • More than 5 years of affordable property management experience.
  • Experience across multiple affordable housing types, including LIHTC, Section 8, Public Housing, HOME, Rural, and layered properties.
  • Corporate-level experience managing affordable housing portfolios across the country.
  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • Ability to travel up to 15% of the time.
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Ability to work autonomously while managing time and a customer portfolio.
  • Ability to prioritize tasks and meet deadlines in a fast-paced, high-stress environment.

Benefits

  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits.
  • 401(k) or similar retirement plans with employer matching.
  • Wellness initiatives, including mental health resources, wellness challenges, EAP support, and access to a gym or gym memberships.
  • Entrata Cares volunteer, charity, and community giving programs.
  • Cell phone plan discounts, local business partnerships, and bi-annual swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

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