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Customer Service Representative

2 weeks ago
United States, Georgia
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 10

Description

  • Provide technical support and troubleshooting via telephone, ticket, and chat.
  • Develop subject matter expertise in core technologies and at least one additional technology specialty.
  • Communicate clearly and professionally with customers and stakeholders in both verbal and written formats.
  • Actively listen, ask relevant questions, and guide customers through issue resolution.
  • Own each assigned incident from initial report through resolution, including follow-up communication.
  • Educate customers on Entrata’s software and products.
  • Drive root-cause correction and help prevent issue recurrence, not just symptom relief.
  • Identify, document, and report software, design, reliability, and maintenance issues to the appropriate teams.
  • Participate in team and department meetings.
  • Assist with special projects and other duties as assigned.

Requirements

  • 1+ years of experience in a technical support role supporting enterprise-level B2B customers.
  • Strong technical, analytical, and problem-solving skills in complex, high-pressure, multi-platform environments.
  • Ability to adapt quickly to change, think on your feet, and work proactively.
  • Excellent written and verbal communication skills with the ability to capture detailed notes during conversations.
  • Proven passion for delivering an exceptional customer experience.
  • Strong attention to detail.
  • Associate's degree or equivalent work experience (preferred).
  • Experience creating, using, and updating knowledge base resources (preferred).
  • Industry experience in property management or property management-related software (preferred).
  • Bilingual ability (preferred).

Benefits

  • Remote and hybrid work options with a flexible, transparent culture.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness initiatives, including mental health resources, wellness challenges, employee assistance programs, and access to a gym or gym memberships.
  • Volunteerism, charity, and community giving opportunities through Entrata Cares.
  • Employee discounts, including an exclusive cell phone plan and local business partnerships.
  • Bi-annual swag drops for employees.
  • Base pay range of $15.05 to $23.65 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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