Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate

Financials

1K-5K (2018)

Founded 2003

$507M raised

13 open positions

Links

View All Jobs

Customer Service Representative

5 months ago

Georgia, United States

Full-time

Junior

Customer Support

Customer and Technical Support

Apply Now

Entrata

Real Estate

1K-5K

Founded 2003

$507M raised

View All Jobs 13

Description

Provide technical support and troubleshooting via telephone, ticket, and chat.
Develop subject matter expertise in core technologies and at least one additional technology specialty.
Communicate clearly and professionally with customers and stakeholders in both verbal and written formats.
Actively listen, ask relevant questions, and guide customers through issue resolution.
Own each assigned incident from initial report through resolution, including follow-up communication.
Educate customers on Entrata’s software and products.
Drive root-cause correction and help prevent issue recurrence, not just symptom relief.
Identify, document, and report software, design, reliability, and maintenance issues to the appropriate teams.
Participate in team and department meetings.
Assist with special projects and other duties as assigned.

Requirements

1+ years of experience in a technical support role supporting enterprise-level B2B customers.
Strong technical, analytical, and problem-solving skills in complex, high-pressure, multi-platform environments.
Ability to adapt quickly to change, think on your feet, and work proactively.
Excellent written and verbal communication skills with the ability to capture detailed notes during conversations.
Proven passion for delivering an exceptional customer experience.
Strong attention to detail.
Associate's degree or equivalent work experience (preferred).
Experience creating, using, and updating knowledge base resources (preferred).
Industry experience in property management or property management-related software (preferred).
Bilingual ability (preferred).

Benefits

Remote and hybrid work options with a flexible, transparent culture.
Generous vacation time and frequent company recharge days.
Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits for eligible employees.
401(k) or similar retirement plans with employer matching for eligible employees.
Wellness initiatives, including mental health resources, wellness challenges, employee assistance programs, and access to a gym or gym memberships.
Volunteerism, charity, and community giving opportunities through Entrata Cares.
Employee discounts, including an exclusive cell phone plan and local business partnerships.
Bi-annual swag drops for employees.
Base pay range of $15.05 to $23.65 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Billing Escalations Agent [2638-049925]

LevelUp 51-250 Internet Software & Services

LevelUp is hiring a Senior Billing Escalations Representative to resolve complex customer billing issues, support frontline representatives, and manage escalated support queues in a fully remote environment.

Philippines Full-time Mid Level Customer Support

NetSuite Salesforce

3 hours, 59 minutes ago

Apply

3 hours, 59 minutes ago

Intake Community Supports Representative

Mom's Meals 251-1K Family Services

The Intake Community Support Representative at Mom’s Meals provides remote customer service and order-entry support for clients receiving home-delivered meals, ensuring accurate orders and assistance with benefits and referrals.

United States Full-time Junior Customer Support

$36k-$36k

4 hours, 14 minutes ago

Apply

4 hours, 14 minutes ago