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Bilingual Student Success Coach & Enrollment Advisor

1 hour, 18 minutes ago
United States
Contract
Junior
Academic Advisor
Education and Training
HubSpot
Apply Now
EnGen

EnGen

EnGen provides a virtual English language education training platform designed to enhance career opportunities for immigrants and refugees, focusing on personalized, mobile-first instruction to support organizations in improving employee recruitment, r...

Professional Services
11-50
View All Jobs 2

Description

  • Provide personalized coaching support to learners through phone, text, email, video calls, and live chat.
  • Help learners identify the right content, pathways, and resources aligned with their career and learning goals.
  • Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up.
  • Monitor learner activity and identify learners who may benefit from additional engagement or support.
  • Support learners in navigating career-focused English learning pathways and workforce-aligned content.
  • Guide learners in using EnGen’s platform, features, workshops, and support services.
  • Support enrollment and onboarding processes, including registration assistance and learner activation.
  • Proactively follow up with learners who have not completed enrollment or participation milestones.
  • Respond to learner questions, concerns, and missed calls in a timely and empathetic manner.
  • Accurately document learner interactions and manage assigned tasks in HubSpot and other systems.
  • Support re-enrollment efforts by contacting eligible learners and guiding them through next steps.
  • Participate in weekly team meetings, trainings, and engagement initiatives.
  • Identify learner communication barriers or trends and share insights with the team.
  • Support virtual learner sessions and engagement activities as needed.

Requirements

  • Fluency in English and Spanish, spoken and written, is required.
  • French proficiency is strongly preferred.
  • 2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or a related field.
  • Strong written and verbal communication skills across phone, text, and email.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple learner follow-ups and tasks simultaneously.
  • Comfort using CRM systems and communication tools; HubSpot experience is a plus.
  • A collaborative mindset and willingness to work across teams.
  • Interest in adult education, language learning, workforce development, and mission-driven work.
  • Ability to work independently and proactively in a fast-paced remote environment.
  • Must be authorized to work in the U.S.
  • Must have access to a personal computer, as equipment is not provided.
  • Training will be provided.

Benefits

  • $25 - $27 per hour compensation.
  • Part-time contractor role with up to 25 hours per week.
  • Flexible schedule based on program needs.
  • Fully remote work from anywhere in the U.S.

Interested in this position?

Apply directly on the company website

Apply Now

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