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Financial Aid Manager

1 month ago
Mauritius, Rwanda
Full-time
Senior
Academic Advisor
Finance and Accounting
CRM
Apply Now
ALU

ALU

ALU is a global company providing turnkey solutions and custom products to diverse industries worldwide.

Specialty Retail
251-1K
Founded 1987
View All Jobs 24

Description

  • Manage the day-to-day administration of all financial aid programmes, including scholarships, grants, bursaries, and loan schemes.
  • Develop and maintain financial aid policies and procedures in line with institutional, regulatory, and government requirements.
  • Oversee the accurate packaging and awarding of financial aid to prospective and current students across all levels of study.
  • Lead, supervise, and develop the financial aid team to maintain strong service quality and operational efficiency.
  • Serve as the primary point of contact for students and families seeking guidance on financial aid options, eligibility, and applications.
  • Collaborate with Admissions and enrolment teams to support recruitment, yield, and retention goals.
  • Administer the financial aid budget, including monitoring expenditure and forecasting aid liabilities.
  • Maintain and optimise financial aid systems and CRM/SIS integrations such as Banner and Slate.
  • Produce reports and analysis on aid utilisation, student outcomes, and programme effectiveness for senior leadership.
  • Develop and deliver financial literacy resources and workshops for students.
  • Manage the appeals process for students requesting reconsideration of financial aid decisions.
  • Monitor changes in government funding policy, sector regulations, and best practices, and implement required updates.

Requirements

  • Typically 5+ years of experience in financial aid administration within a higher education setting.
  • Strong knowledge of student finance regulations and government funding frameworks.
  • Demonstrated experience managing and reporting on financial aid budgets.
  • Experience with financial aid and student information systems such as Banner and Slate, or equivalent tools.
  • Proven ability to lead a team and manage competing priorities in a fast-paced environment.
  • Excellent numerical and analytical skills, including the ability to forecast aid liabilities and interpret utilisation data.
  • Proficiency with SIS and CRM systems for aid processing and reporting.
  • Bachelor's degree required.
  • Master's degree preferred in Higher Education Administration, Finance, or a related field.
  • Outstanding interpersonal skills with the ability to communicate complex financial information clearly to students, families, and staff.
  • High attention to detail, accuracy, and confidentiality.
  • Collaborative mindset with the ability to work effectively across Admissions, Finance, and Registrar functions.

Interested in this position?

Apply directly on the company website

Apply Now

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