Mid-Market Customer Success Manager (Remote)

6 days, 23 hours ago
Full-time
Mid Level
Customer and Technical Support
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014

Description

  • Build and maintain strong relationships with enterprise customers as the primary post-sale contact.
  • Lead successful onboarding, adoption, and ongoing value realization for customers.
  • Drive product utilization by aligning product capabilities with customer goals and delivering training and enablement.
  • Conduct strategic reviews that demonstrate ROI and customer value.
  • Own renewals by monitoring customer health metrics, mitigating risks, and maintaining retention.
  • Act as an internal customer advocate by collaborating with Product, Support, and Sales to resolve issues and influence roadmaps.
  • Identify upsell and cross-sell opportunities and partner with Account Managers to expand accounts.
  • Multi-thread relationships across customer organizations to strengthen account coverage.

Requirements

  • 3+ years of experience in B2B Customer Success.
  • Proven track record of driving customer adoption, retention, and expansion.
  • Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes.
  • Experience with HubSpot, ChurnZero, or similar customer success platforms.
  • Experience working with customer health metrics.
  • Excellent relationship-building skills and ability to navigate high-stakes conversations across stakeholder levels.
  • Detail-oriented and highly organized.
  • Willingness to dive deep into technical product details; cybersecurity experience is a plus.
  • Korean speaking is a plus.

Benefits

  • Remote work from anywhere.
  • Fully remote team environment with flexibility.
  • Competitive compensation.
  • Career growth opportunities.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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