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Mid-Market Customer Success Manager EMEA

1 month, 2 weeks ago
Anywhere, Poland
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Cybersecurity HubSpot
Apply Now
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014
View All Jobs 10

Description

  • Build and maintain strong relationships with enterprise customers as the primary post-sale contact.
  • Guide customers through onboarding, adoption, and ongoing value realization.
  • Drive product utilization by aligning solution capabilities with customer goals and delivering training and enablement.
  • Conduct strategic business reviews that demonstrate customer ROI.
  • Own renewals by monitoring customer health metrics, mitigating risks, and supporting retention.
  • Act as an internal customer advocate with Product, Support, Sales, and Account Management teams.
  • Collaborate to resolve customer issues and influence product roadmaps.
  • Identify upsell and cross-sell opportunities and partner with Account Managers to expand accounts.
  • Multi-thread relationships across customer organizations to strengthen engagement and account coverage.

Requirements

  • 3+ years of experience in B2B Customer Success with a proven track record in adoption, retention, and expansion.
  • Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes.
  • Experience with HubSpot, ChurnZero, or similar customer success platforms.
  • Experience working with customer health metrics.
  • Excellent relationship-building skills and the ability to navigate high-stakes conversations across stakeholder levels.
  • Detail-oriented and highly organized.
  • Willingness to dive deep into technical product details.
  • Cybersecurity experience is a plus.
  • Korean language skills are a plus.

Benefits

  • Remote work from anywhere.
  • Fully remote team environment with flexibility.
  • Competitive compensation.
  • Career growth opportunities.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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