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Enterprise Customer Success Manager (Korean speaking)

1 month ago
Poland, Romania, United Arab Emirates, Philippines
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity HubSpot
Apply Now
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014
View All Jobs 25

Description

  • Build and maintain long-term relationships with enterprise customers as the primary post-sale contact.
  • Manage onboarding for new customers, including implementation timelines, training, and adoption planning.
  • Drive product adoption and utilization by aligning solution capabilities with customer business objectives.
  • Advocate for customers internally by working with Product, Support, Sales, and Account Management teams.
  • Own the renewal process by identifying risks, managing renewal conversations, and protecting retention.
  • Identify upsell and cross-sell opportunities and partner with Account Managers to close expansions.
  • Monitor customer health metrics and take action on risks or areas for improvement.
  • Conduct strategic business reviews to share usage insights, demonstrate ROI, and align on future goals.
  • Deliver customer training sessions and create enablement resources to support ongoing success.
  • Build relationships across customer organizations to broaden engagement and increase adoption.

Requirements

  • Professional-level fluency in Korean and English, both written and spoken.
  • 5+ years of experience in a B2B customer-facing role, preferably in Customer Success or Account Management.
  • Strong understanding of Customer Success frameworks and lifecycle management.
  • Proven success driving customer adoption, retention, and expansion.
  • Experience with HubSpot.
  • Experience with ChurnZero or similar Customer Success software.
  • Experience managing subscription renewals.
  • Excellent attention to detail and organizational skills.
  • Strong ability to build and manage high-level customer relationships.
  • Comfort with technical product details and high-stakes stakeholder conversations.
  • Experience in the cybersecurity industry is a plus.
  • Good spoken and written English.

Benefits

  • Fully remote role with the ability to work from anywhere.
  • Competitive compensation.
  • Career growth opportunities.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training and development opportunities.
  • Opportunity to collaborate with a global, forward-thinking remote team.

Interested in this position?

Apply directly on the company website

Apply Now

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