Inbound/Outbound Enrollment Specialist

5 days, 9 hours ago
Full-time
Junior
Customer and Technical Support
Encoura

Encoura

Encoura provides custom technology solutions that integrate research, data science, strategic enrollment services, and multichannel marketing to support over 2,000 higher education institutions in enhancing their enrollment processes.

Education Services
51-250
Founded 1972

Description

  • Handle inbound and outbound calls with families interested in enrolling in online schooling options.
  • Assess family needs and recommend the best-fit program or school solution.
  • Develop relationships with parents and primary caregivers as an educational advisor and consultant.
  • Explain differences among public, private charter, homeschool, and other product offerings.
  • Request, guide, and close enrollments and sales for the best solution for each family.
  • Support families through documentation, school requirements, deadlines, and next steps in the enrollment process.
  • Meet performance metrics for attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence.
  • Escalate issues in a timely manner.
  • Deliver an exceptional customer experience while driving enrollment outcomes.

Requirements

  • Excellent written and verbal English communication skills, equivalent to CEF C1 level or above.
  • Strong computer literacy with internet navigation and multitasking skills.
  • Must be 18 years or older and have a high school diploma or equivalent education and experience.
  • Must be able to work full time, 40 hours per week.
  • Must reside in one of the approved states: Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virgina, or Wisconsin.
  • Must be able to work from home with internet service meeting minimum requirements of 30 Mbps download, 15 Mbps upload, and 100 ms ping or less.
  • Home internet must use cable, fiber, or DSL only; mobile broadband, hotspot, satellite, and point-to-point are not allowed.
  • A wired connection is required if WiFi becomes unstable.
  • Must complete and pass CLEAR™ identity verification during pre-employment screening.
  • Must be able to enroll in and use MFA via Okta with Microsoft Authenticator for secure access to company systems.
  • Preferred: college degree or some college completed.
  • Preferred: 1 or more years of customer service experience.
  • All applicants must be eligible to work in the U.S.

Benefits

  • Paid 2-week training with ongoing support.
  • Full benefits for full-time employees.
  • Pay rate of $13 per hour.
  • Opportunity to gain hands-on experience in customer experience and tech-enabled services.
  • Mission-driven work serving students and educators.
  • Opportunity to strengthen communication, customer service, and multitasking skills.

Interested in this position?

Apply directly on the company website

Apply Now

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