Supervisor, Revenue Recovery Support

13 hours, 14 minutes ago
Full-time
Lead
Operations
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
201-500
Founded 2000

Description

  • Supervise Revenue Recovery Support Specialists and Revenue Specialists, distribute work, and monitor productivity, quality, inventory, and turnaround times.
  • Set daily priorities and manage account follow-up based on financial opportunity, aging, payer requirements, timely filing, and client expectations.
  • Train, coach, evaluate, and address performance concerns for team members.
  • Support hiring, onboarding, scheduling, and other employee lifecycle activities.
  • Serve as the first escalation point for client inquiries, account issues, payer responses, payment research, documentation needs, and system concerns.
  • Review client systems and payment activity to identify discrepancies, process gaps, and revenue opportunities.
  • Direct follow-up for medical necessity, DRG validation, and Zero Balance accounts, including research, payer contact, and documentation.
  • Conduct quality reviews and communicate inventory risks, trends, and recommended actions to management.
  • Partner with cross-functional teams to resolve client support and account-resolution issues.
  • Ensure work complies with client requirements, internal procedures, and privacy and security standards.

Requirements

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • 4+ years of experience in healthcare billing, collections, revenue cycle operations, or revenue recovery.
  • Supervisory or team lead experience of 1–2 years preferred.
  • Experience with payer follow-up, account research, payment review, or client support.
  • Familiarity with medical necessity, DRG validation, or Zero Balance recovery preferred.
  • Proficiency in Microsoft Excel, Word, and Outlook; Power BI or other reporting-tool experience preferred.
  • Strong analytical, organizational, problem-solving, communication, and prioritization skills.
  • Ability to manage multiple priorities in a production environment with changing deadlines.
  • Ability to handle protected health information and confidential client data appropriately.
  • Reliable, timely attendance and adherence to company values and procedures.

Benefits

  • Professional growth and career development support.
  • Tools, resources, and training to help employees succeed.
  • Collaborative, employee-focused culture.
  • Flexible, family-oriented work environment with attention to work-life balance.

Interested in this position?

Apply directly on the company website

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