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Collections Manager

10 hours, 15 minutes ago
United States
Full-time
Senior
Accountant
Finance and Accounting
NetSuite Salesforce
Apply Now
Harness.io

Harness.io

Harness.io offers an AI-driven software delivery platform that enhances DevOps practices through continuous integration and delivery (CI/CD), feature flags, chaos engineering, and cloud cost management, enabling organizations to automate and streamline...

Internet Software & Services
501-1000
Founded 2016
$425M raised
View All Jobs

Description

  • Own the end-to-end AR aging cycle, prioritize past-due accounts, and drive timely collections.
  • Develop collection strategies for high-risk and key accounts, including executive escalations and payment-plan negotiations.
  • Forecast cash receipts and identify collection risks, reserves, and write-off candidates with Finance.
  • Manage cash application for deposits, wires, ACH, and card payments; reconcile unapplied cash and AR subledger exceptions.
  • Conduct customer credit reviews, manage credit limits, and recommend risk actions for deteriorating accounts.
  • Resolve payment disputes, credit memos, and refund requests, partnering with Legal, DealOps, Sales, and Billing.
  • Develop AR dashboards and report on DSO, collection effectiveness, aging, past-due balances, and unapplied cash.
  • Improve collections and quote-to-cash workflows through automation, dunning, payment reminders, and self-service options.
  • Maintain SOPs, complete month-end AR activities, and support audit requests and compliance controls.

Requirements

  • 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company.
  • Proven success reducing DSO and past-due balances.
  • Experience owning enterprise B2B collections strategy, including negotiations with finance and procurement teams and executive escalations.
  • Strong NetSuite experience across AR, cash application, and customer records, plus Salesforce-to-NetSuite data flows.
  • Advanced Excel or Google Sheets skills, including XLOOKUP, pivot tables, reconciliations, and aging analysis.
  • Experience identifying process gaps and implementing workflow improvements or automation.
  • Strong cross-functional communication skills with Sales, Legal, Finance, and leadership.
  • Ability to work independently, prioritize competing demands, and mentor others.
  • Experience with usage-based or consumption billing models, SOX/internal audit processes, credit risk management, AR automation tools, or AR dashboards (preferred).
  • Ability to work remotely within the U.S.; occasional travel may be required.

Benefits

  • Base salary of $121,000–$148,000 USD annually, based on location, level, experience, and skills.
  • Potential equity package.
  • Comprehensive healthcare benefits and Flexible Spending Account (FSA).
  • Flexible work schedule and remote work within the U.S.
  • Flexible Time Off and parental leave.
  • Employee Assistance Program (EAP).
  • Monthly internet reimbursement.
  • Monthly, quarterly, and annual social and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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