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Supervisor, OSM

28 minutes ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 8

Description

  • Supervise the daily work of assigned Revenue Services teams, including Revenue Specialists and Account Managers.
  • Serve as the primary escalation point for claim-processing roadblocks and client issues.
  • Partner with managers to set and communicate daily task priorities for the team.
  • Prepare performance evaluations and account reviews with the Department Leader.
  • Analyze claim payments using proprietary systems and tools to verify reimbursement compliance.
  • Research, request, and submit supporting records and documentation needed for claim reimbursement and appeals.
  • Manage communication with external clients regarding access, document requests, payment research, training, and related issues.
  • Create, review, and maintain external client reports and participate in internal and external meetings to resolve issues and improve processes.
  • Conduct follow-up with insurance companies to secure proper reimbursement and prepare initial bill packets or appeal letters.
  • Support hiring, training, mentoring, performance management, quality control, and corrective action for staff.

Requirements

  • High school diploma or GED required; associate’s or bachelor’s degree preferred.
  • 5 years of experience in healthcare billing or collections.
  • 5 years of client-facing or customer service experience.
  • 1-2 years of supervisory or team lead experience.
  • 3-5 years of experience with workers’ compensation billing and collections preferred.
  • Intermediate understanding of insurance payer/provider claims processing and related data requirements.
  • Strong computer proficiency, including Microsoft Word, Excel, and Outlook.
  • Equivalent combinations of education and experience will be considered.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Ability to work independently, manage multiple priorities, solve problems, and handle stress in a fast-paced environment.

Benefits

  • Full-time remote position.
  • Opportunity to work for a recognized, fast-growing specialty revenue cycle management company.
  • Professional growth and development support.
  • Collaborative, team-oriented work environment.
  • Flexible and family-oriented culture, according to employee testimonials.

Interested in this position?

Apply directly on the company website

Apply Now

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