Consultant

1 hour, 36 minutes ago
Full-time
Junior
Operations
Enable

Enable

Enable is a company that provides collaborative B2B rebate management software to help manufacturers, distributors, and retailers turn rebates into a strategic growth engine. Their platform enables better management of rebate programs, driving trading ...

Internet Software & Services
251-1K
Founded 2016
$156M raised

Description

  • Implement Enable products and solutions within customer environments according to agreed Statements of Work.
  • Plan and execute implementation tasks while owning project milestones and successful completion.
  • Lead customer meetings and workshops, resolve complex support issues, and independently triage customer requests.
  • Troubleshoot technical implementation issues and coordinate with Enable support teams on product issues.
  • Manage customer escalations in accordance with company policies and procedures.
  • Contribute product and solution expertise as a member of multifunctional project teams.
  • Identify customer training gaps and opportunities for product or service expansion.
  • Coach associate consultants participating in assigned customer engagements.
  • Develop technical knowledge-base content, including lessons learned, best practices, tools, and methods.
  • Maintain compliance with company policies, security requirements, ethics standards, training, and time and expense procedures.

Requirements

  • At least 2 years of experience in a customer-facing Customer Success or enterprise software role preferred.
  • Advanced ability to implement software technology and integrate solution designs within complex customer environments.
  • Advanced troubleshooting skills for products in the chosen domain, with basic troubleshooting capabilities across related technologies.
  • Demonstrated project management, time management, multitasking, and customer relationship-building skills.
  • Experience handling large data sets and extracting relevant insights.
  • Fluent written and spoken English; additional languages preferred.
  • Product or industry certifications such as Oracle, SAP, or SQL preferred and maintained as appropriate.
  • Experience working with international, cross-cultural teams preferred.
  • Willingness to travel, typically up to 20%, with occasional projects requiring 50% or more.
  • Ability to meet role KPIs while maintaining ongoing self-development and technical learning.

Benefits

  • Paid time off for rest and recharge.
  • Health and life insurance coverage for employees and families.
  • Quarterly wellness benefit supporting health and well-being.
  • Retirement savings plan.
  • Performance-based bonus plan.
  • Equity program with additional options tied to tenure and performance.
  • Internal mobility, workshops, and professional development courses.
  • Pet-friendly offices.

Interested in this position?

Apply directly on the company website

Apply Now

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