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Client Success Manager

2 hours, 17 minutes ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Your Business

Your Business

NRI is a North American consultancy delivering business and tech solutions that fuel growth, boost profitability, and drive lasting innovation.

Internet Software & Services
View All Jobs 18

Description

  • Design and implement client success plans tailored to each client’s challenges, goals, and long-term objectives.
  • Serve as the primary point of contact for managed services clients and maintain clear, consistent communication.
  • Coordinate cross-functional efforts with practice leaders, support resources, client sponsors, and other internal teams to achieve client objectives.
  • Schedule and conduct monthly and quarterly service reviews and regular client calls.
  • Review contracted services and signed contracts to ensure accurate fulfillment, smooth delivery, and effective scope management.
  • Support client escalations by mediating issues and resolving problems.
  • Partner with Account Executives and the Managing Director of Services on customer strategy, pre-sales, sales efforts, and future client success needs.
  • Grow existing client accounts through cross-selling additional service lines and identifying revenue opportunities.
  • Provide detailed reporting and analysis on service usage and effectiveness during client reviews.
  • Maintain accurate documentation and escalate account changes as needed.

Requirements

  • 5–7 years of experience in customer success, account management, or a related role.
  • Proven track record of managing customer accounts and driving satisfaction, retention, and growth.
  • Excellent communication and interpersonal skills, with the ability to build relationships at all stakeholder levels.
  • Strong problem-solving and strategic thinking skills focused on delivering results and customer value.
  • Strong time management and organizational skills with the ability to manage multiple projects and deadlines in a fast-paced environment.
  • Ability to communicate technical information clearly and concisely to clients.
  • Collaboration and teamwork skills to work effectively across cross-functional teams.
  • Adaptability and flexibility to respond quickly to changing priorities, customer requirements, and business needs.
  • Ability to work independently with minimal supervision and enlist help as needed.
  • Experience in a managed services or services-delivery environment is implied by the role context.
  • Preferred or beneficial experience includes supporting pre-sales and sales efforts and account growth through cross-selling.

Benefits

  • $105,000–$120,000 annual base salary.
  • Eligibility for a discretionary bonus plan based on company and individual performance.
  • Comprehensive health, vision, and dental insurance.
  • Life insurance.
  • Health and dependent care flexible spending accounts.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Generous vacation and flex time off programs.
  • Company-paid holidays.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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