Care Coordinator (Fully Remote)

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Empassion Health

Empassion Health

Empassion Health is a provider of Complete Care for patients with Advanced Illness, offering unique care programs to deliver more good days. The company empowers community providers and is committed to giving patients and families more good days at home.

Health Care Providers & Services
11-50
$27M raised

Description

  • Work directly with patients, caregivers, and providers in Empassion’s palliative care program.
  • Help patients understand the value of palliative care and enroll them in the program.
  • Connect patients with palliative care providers and coordinate care follow-up.
  • Answer questions from patients, caregivers, and providers about the program and palliative care.
  • Document patient encounters and triage patient needs to the appropriate care team.
  • Follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers.
  • Collaborate with the team on process improvement.
  • Serve as a trusted resource for patients and their families.
  • Communicate regularly with the Central Operations team via Zoom and Slack.

Requirements

  • Minimum 2+ years of relevant work experience in a customer service call center or healthcare setting.
  • Basic understanding of healthcare.
  • Caring and compassionate attitude; social work or other people-centered background preferred.
  • Strong communication skills and comfort speaking with patients on the phone.
  • Ability to work comfortably with technology in a dynamic startup environment.
  • Empathy and a patient-focused mindset.
  • Bilingual in Spanish and English is a plus but not required.
  • Secure Wi-Fi connectivity.
  • Ability to multitask effectively in a remote work environment.

Benefits

  • Fully remote position.
  • Competitive salary of $37,440 - $41,600 per year.
  • In-depth training and resources provided by Empassion.
  • Opportunity to work on a mission focused on improving care for seniors at end of life.
  • Supportive team environment with regular Zoom and Slack communication.

Interested in this position?

Apply directly on the company website

Apply Now

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