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Senior Global IT Operations Lead

3 weeks ago
Portugal
Full-time
Lead
Cloud Engineer
DevOps and Infrastructure
Azure macOS PowerShell
Apply Now
Emma

Emma

Emma is an award-winning sleep company that offers a range of premium mattresses, bed frames, toppers, and pillows catered to all sleepers. With a 200-night trial, 10-year guarantee, free delivery & returns, and mattress removal service, Emma provides ...

Specialty Retail
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Description

  • Lead and mentor a team of IT Systems Engineers across multiple sites and countries.
  • Conduct regular 1:1s, drive performance, and build team capabilities.
  • Own hiring and onboarding for new team members.
  • Oversee Microsoft Entra identity management, including user and group administration, access control, and governance.
  • Own the strategic direction of Office 365 and Microsoft Azure infrastructure, with responsibility for security, scalability, and cost efficiency.
  • Drive the end-to-end device and endpoint management strategy, including Windows and macOS deployment via Intune.
  • Oversee asset lifecycle management in collaboration with Procurement.
  • Define and drive the IT Operations roadmap aligned with business priorities.
  • Engage stakeholders across departments on infrastructure improvements and automation initiatives.
  • Make architectural decisions, lead cross-team projects, and represent IT Operations in organizational planning.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in a team lead or people management role within IT Operations.
  • Strong hands-on experience with Azure, Microsoft Entra, and Intune.
  • Proven track record of driving technical projects end-to-end across cross-functional teams.
  • Solid scripting and automation skills, with PowerShell preferred.
  • Excellent communication skills for translating technical decisions to non-technical stakeholders.
  • Comfortable working in a fast-paced, globally distributed environment with a high degree of autonomy.

Benefits

  • Opportunity to join a maturing scale-up at a rare stage of growth and refinement.
  • Strong ownership culture where employees are empowered to make an impact.
  • Training and coaching investment through a 70/20/10 learning model.
  • Collaborative, selective team environment with a strong internal community.
  • Global collaboration across 4 offices and 60+ nationalities.
  • Commitment to an inclusive, equal opportunity workplace.
  • Periodic presence at the Lisbon office, with global and cross-cultural work exposure.

Interested in this position?

Apply directly on the company website

Apply Now

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