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Senior Manager, System Operations

17 minutes ago
Philippines
Senior
Operations Manager
Project and Program Management
ERP Microsoft Dynamics 365
Apply Now
ClinChoice

ClinChoice

ClinChoice is a leading full-service contract research organization (CRO) that provides high-quality solutions to clients in the pharmaceutical, biotechnology, medical device, and consumer products sectors, focusing on accelerating the development and ...

Professional Services
1K-5K
Founded 1995
View All Jobs 8

Description

  • Lead the day-to-day operations of the ERP system and supervise the Corporate System Project Specialist.
  • Collaborate with international cross-functional teams and system developers to identify improvement opportunities for Microsoft Dynamics 365 ERP and other company applications.
  • Analyze business requirements, develop functional specifications, and prepare design documentation.
  • Coordinate change requests, service requests, and budget alignment and approvals.
  • Manage the full system project lifecycle from kickoff and planning through issue tracking, testing, deployment, and implementation.
  • Oversee testing activities and release schedules to support successful delivery of system enhancements.
  • Manage ERP timesheet operations and resource planning support, including monthly completion and approval processes.
  • Maintain ERP user permissions and oversee the development, maintenance, and review of system operating procedures.
  • Track and resolve ERP issues while providing ongoing support to company-wide users.
  • Lead ERP project meetings and design, develop, and deliver application and timesheet training programs.
  • Drive cross-functional standardization and automation initiatives to improve business processes and operational efficiency.

Requirements

  • Bachelor’s degree or higher in computer science, science, or a related field.
  • Minimum of 5 years of relevant work experience.
  • Strong written and verbal communication skills with excellent analytical and problem-solving abilities.
  • Proven ability to lead cross-functional initiatives and manage multiple projects simultaneously.
  • Experience managing system implementation, maintenance, and continuous improvement initiatives.
  • Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Ability to work effectively as a collaborative team member and across multiple time zones.
  • Mandarin Chinese proficiency is required for frequent communication with the ERP vendor in China and the China IT team.

Interested in this position?

Apply directly on the company website

Apply Now

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