Senior IT Operations Engineer

17 minutes ago
Full-time
Senior
Customer and Technical Support
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised

Description

  • Strategize and implement advanced IT solutions to improve end-user support and system management.
  • Lead IT projects to improve the SaaS and AI tool estate while maintaining secure and compliant operations.
  • Manage and govern AI tools across the business, including seat management and usage review.
  • Maintain administration of key SaaS platforms such as Google Workspace, Notion, Slack, and Okta.
  • Oversee endpoint management for the macOS fleet.
  • Mentor junior engineers and support their professional development.
  • Collaborate with cross-functional teams to align IT operations with company objectives.
  • Support audits and access reviews for SaaS and AI tools, including tracking idle seats and spend.
  • Make decisions on IT tool selection and implementation aligned with long-term company needs.

Requirements

  • Proven experience in a senior IT operations role.
  • Track record of improving IT infrastructure and end-user support.
  • Hands-on experience with enterprise AI tools such as Claude, ChatGPT, or similar.
  • Experience with seat management, access control, and usage review for AI tools.
  • Expert knowledge of macOS environments.
  • Experience administering SaaS platforms and working with security compliance.
  • Strong leadership skills and experience mentoring junior team members.
  • Excellent problem-solving and strategic thinking abilities.
  • Exceptional communication skills in English, including the ability to explain technical concepts to non-technical audiences.
  • Experience working in remote environments is highly valued.
  • Ability to work from EMEA is prioritized.
  • Application materials must be submitted in English, and the CV should be in PDF format; LinkedIn may be used instead of an up-to-date CV.

Benefits

  • Annual salary range of $39,000–$97,000 USD.
  • Competitive compensation with fair equity pay.
  • Stock options.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Learning budget.
  • Home office budget plus IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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