Student Care Representative

1 hour, 5 minutes ago
Full-time
Entry Level
Customer and Technical Support
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020

Description

  • Provide direct support to students via phone, email, and online chat.
  • Foster student-to-student communication and help build a supportive online community.
  • Serve as the communication link between students and instructors.
  • Assist instructors and students in real time during live classes.
  • Resolve student concerns, including minor technical issues, to prevent disruptions to learning.
  • Support students throughout their course experience to maintain high satisfaction.
  • Help mediate communication and address questions or issues as they arise.
  • Maintain a seamless educational experience during live sessions and day-to-day interactions.

Requirements

  • A bachelor’s degree in Business, Communication, or a related field is preferred.
  • Excellent English communication skills, both written and verbal, are mandatory.
  • Strong cognitive ability to engage thoughtfully with students and complex educational products.
  • Broad understanding of modern online business technologies and related platforms.
  • Proficiency with Asana, HubSpot or other CRM tools, Google Sheets, and Zoom.
  • Ability to perform minor technical troubleshooting, such as helping users join Zoom sessions.
  • Presentable and confident on Zoom for hosting student meetings.
  • Strong time management skills in a fast-paced, high-stakes environment.
  • Full-time availability for a remote role with working hours from 10AM–6PM BT.

Benefits

  • Competitive salary with performance-based bonuses.
  • Gym membership reimbursement.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work with a flexible schedule.
  • Collaborative team environment.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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