RemoteLeaf Logo
Log in Sign up

Refunds and Billing Specialist for the UK Market

46 minutes ago
Philippines
Full-time
Junior
Accountant
Customer and Technical Support
HubSpot Salesforce
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 19

Description

  • Handle refunds and transfer requests, with a focus on retaining students and collected revenue.
  • Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
  • Manage chargeback cases across US, UK, and APAC markets and provide required documentation.
  • Use the CRM to track cases and maintain the Refunds Report and Monthly KPI report.
  • Attend weekly production meetings with Program Managers and Instructional Designers to align on strategies.
  • Manage the Welcome Back Credits process to re-engage former customers.
  • Oversee payment recovery efforts, including failed payments and second deposit collections.
  • Resolve student billing inquiries with clear, accurate, and timely support.
  • Hold monthly cross-functional meetings to identify patterns and propose process improvements.
  • Assist with additional operational tasks and improve internal processes as needed.

Requirements

  • 2+ years of experience in sales, customer service, refunds handling, or a related role.
  • Excellent phone and email communication skills with the ability to build strong relationships.
  • Proactive problem-solver with a customer-focused mindset.
  • Strong organizational skills and high attention to detail.
  • Proficiency with CRM systems such as Salesforce or HubSpot.
  • Experience with sales analytics tools.
  • Nice to have: experience with payment recovery (billing).
  • Nice to have: experience with chargeback management.
  • Nice to have: experience working with escalations.

Benefits

  • Competitive salary and performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work arrangement.
  • Collaborative team environment.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Kaseya

Sr Process improvement Analyst - Accounts Payable

Kaseya 1K-5K IT Services

Kaseya is seeking a Senior Process Improvement Analyst to improve and automate Accounts Payable and Procure-to-Pay operations across a global IT management and cybersecurity software business.

India Full-time Senior Accountant Operations Analyst
Power BI
1 minute ago
Relativity Space

Staff Accountant

Relativity Space 251-1K Aerospace & Defense

Relativity Space is hiring an Accounting professional to support month-end close, reporting, reconciliations, and process improvements for its growing rocket business.

United States Full-time Junior Accountant
$61k-$84k
16 minutes ago
66degrees

Security Support Analyst, Contract

66degrees 251-1K IT Services

66degrees is seeking a remote Information Security Support Helpdesk Contractor to support security helpdesk operations for a client, handling frontline identity and access requests within a 12-month contract with potential to extend or convert.

United States Contract Junior Customer Support Security Analyst
Active Directory
16 minutes ago
Lincoln Property

Senior Accountant

Lincoln Property 1K-5K Real Estate

Lincoln Property Company is hiring a Senior Property Accountant to manage financial reporting and accounting for an assigned portfolio of properties and support accurate, timely operations reporting.

United States Senior Accountant
16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers