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Customer Success Specialist (1 PM - 10 PM UK timezone)

13 hours, 33 minutes ago
Brazil, Ukraine, South Africa, Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
HubSpot Salesforce
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 13

Description

  • Handle refunds and transfer requests while working to retain students and maximize cash paid.
  • Engage with customers to resolve concerns, improve satisfaction, and build loyalty.
  • Manage chargeback cases across US, UK, and APAC markets, including documentation and resolution follow-up.
  • Track cases in the CRM and maintain the Refunds Report and Monthly KPI report.
  • Attend weekly production meetings with Program Managers and Instructional Designers to align on issues and strategies.
  • Manage the Welcome Back Credits process to re-engage former customers.
  • Oversee payment recovery activities, including failed payments and second deposit collections.
  • Respond to student billing inquiries with clear, accurate, and efficient support.
  • Lead monthly cross-functional meetings to identify patterns and propose process improvements.
  • Support additional operational tasks and improve internal workflows as needed.

Requirements

  • 2+ years of experience in sales, customer service, refunds handling, or a related role.
  • Excellent phone and email communication skills with the ability to build strong relationships with customers and internal teams.
  • Proactive problem-solver with a customer-focused mindset.
  • Strong organizational skills and high attention to detail.
  • Proficiency with CRM systems such as Salesforce or HubSpot.
  • Experience with sales analytics tools.
  • Nice to have: experience with payment recovery and billing processes.
  • Nice to have: experience with chargeback management.
  • Nice to have: experience handling escalations.
  • Must be available to work full-time remotely on a 1 PM - 10 PM UK timezone schedule.

Benefits

  • Competitive salary and performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work flexibility.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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