Onboarding Manager

16 hours, 11 minutes ago
Full-time
Junior
Project and Program Management
Eltropy

Eltropy

Eltropy is a digital conversations platform for CFIs, providing AI-driven communication tools to enhance operations, engagement, and productivity while ensuring security and compliance.

Communications Equipment
51-250
Founded 2013
$21M raised

Description

  • Manage customer onboarding projects from implementation through go-live.
  • Configure and test SaaS instances, AI solutions, and communication workflows across voice, video, text, and chat channels.
  • Coordinate project tasks, schedules, meetings, dependencies, and customer timelines.
  • Implement and troubleshoot integrations with banking, lending, collections, telephony, and other financial services systems.
  • Create and deliver customer training through virtual sessions, documentation, tutorials, and AI-generated videos.
  • Customize onboarding resources and use tools such as WalkMe to support in-app user enablement.
  • Advocate for customer needs and communicate product or process improvement opportunities internally.
  • Test product releases, report bugs, provide feedback, and support release acceptance processes.

Requirements

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; all majors are welcome.
  • 2–3 years of experience implementing or delivering software, preferably SaaS or technical solutions.
  • Strong technical aptitude and customer troubleshooting ability.
  • Experience managing customer timelines, project tasks, and dependencies.
  • Strong customer empathy, communication, problem-solving, and attention-to-detail skills.
  • Interest in SaaS, AI, fintech, community banking, and credit unions.
  • Willingness to work hands-on with configuration, testing, training, and increasingly complex projects.
  • Native Spanish fluency preferred.
  • Familiarity with APIs, DNS, VPN, and sFTP preferred.

Benefits

  • Remote work within the USA.
  • $85,000–$95,000 compensation, including base salary and bonus.
  • Mentorship from experienced technical project managers.
  • Professional development in enterprise SaaS, customer success, and implementation.
  • Opportunity to work with community banks and credit unions on modern financial technology solutions.

Interested in this position?

Apply directly on the company website

Apply Now

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