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Technical Support Engineer

12 hours, 51 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
C# Go JavaScript Python REST API Ruby SQL
Apply Now
EasyPost

EasyPost

EasyPost provides a comprehensive shipping API that enables online shippers to manage postage purchasing, package tracking, rate comparison, address verification, and shipment insurance, streamlining logistics processes through a single integration.

Air Freight & Logistics
51-250
Founded 2012
$3M raised
View All Jobs 3

Description

  • Provide first-level technical support through multiple communication channels.
  • Diagnose and resolve product, software, and service issues.
  • Analyze root causes and provide solutions or workarounds.
  • Handle escalations from the Tier 1 Support Team.
  • Collaborate with technical teams and engineers on complex issues.
  • Communicate solutions clearly while maintaining professional customer relationships.
  • Manage multiple projects and customer issues against timelines.
  • Support e-commerce companies with shipping and package-tracking operations.

Requirements

  • Bachelor’s degree in computer science, information systems, information technology, or a coding bootcamp certification; equivalent experience may be considered.
  • 5+ years of related experience, or a master’s degree with 3+ years of related experience.
  • Proficiency in at least one programming language, such as Python, Ruby, Go, JavaScript, or C#.
  • Understanding of RESTful APIs and request/response interpretation.
  • Basic understanding of SQL database queries.
  • Strong organizational, quantitative-thinking, and problem-solving skills.
  • Excellent written and verbal communication skills, with the ability to adapt technical explanations to different audiences.
  • Ability to collaborate with multiple internal teams and manage concurrent projects.
  • Willingness to adapt to an evolving work environment and drive customer progress with urgency.
  • Must be authorized to work and based in the United States.

Benefits

  • Medical, dental, vision, and life insurance.
  • Competitive compensation package with equity.
  • $50 monthly work-from-home stipend.
  • Flexible work schedule and paid time off.
  • Collaborative and supportive team culture.
  • Growth opportunities at a hyper-growth company.

Interested in this position?

Apply directly on the company website

Apply Now

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