RemoteLeaf Logo
Log in Sign up

L2/L3 Helpdesk Support Engineer

2 hours, 5 minutes ago
Sri Lanka
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
DHCP DNS PowerShell TCP/IP
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 28

Description

  • Own and resolve L2/L3 escalations across multiple client environments through to completion.
  • Diagnose and resolve Microsoft 365 issues involving Exchange Online, SharePoint, Teams, licensing, and related services.
  • Administer and troubleshoot Entra ID, including users, groups, Conditional Access, MFA, SSO, authentication, and hybrid identity.
  • Troubleshoot networks, firewalls, switches, VPNs, wireless connectivity, DNS, and DHCP.
  • Manage and support Kaseya/Datto tools for monitoring, patching, remote support, backup verification, and business continuity.
  • Assist with L1 tickets, ticket triage, escalations, handovers, and technical coordination.
  • Create documentation, runbooks, knowledge articles, and client-specific configuration records.
  • Perform root cause analysis and recommend proactive solutions to reduce recurring incidents.
  • Mentor L1 engineers and contribute to maintenance and project-related technical work.

Requirements

  • 2–3+ years of experience in an MSP or comparable multi-client IT support environment, with L2/L3 troubleshooting progression.
  • Practical Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, and licensing.
  • Strong Microsoft Entra ID knowledge, including device management, Conditional Access, MFA, and hybrid identity.
  • Networking knowledge covering TCP/IP, VLANs, routing, switching, firewalls, VPNs, DNS, and DHCP.
  • Ability to independently investigate and resolve complex connectivity and infrastructure issues.
  • Experience with Datto RMM, Autotask/BMS, and Datto BCDR is highly desirable.
  • Veeam Backup & Replication experience, including configuration, troubleshooting, and restores, is advantageous.
  • Strong written and verbal English communication skills and sound escalation judgement.
  • Self-directed and dependable when working remotely with minimal supervision.
  • Preferred qualifications include Microsoft, Azure AZ-104, Kaseya/Datto, CompTIA Network+, or Cisco CCNA certifications; ITIL, ticketing-platform, PowerShell, and Australian MSP experience are also advantageous.

Benefits

  • Salary paid in Australian Dollars.
  • Medical insurance from day one for the employee and spouse or parents where applicable.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Flexible home or office-based work.
  • Mental health and counseling support.
  • Certification reimbursement, team events, rewards, and recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SMA America

Field Service Engineer, Western (Goodyear, AZ)

SMA America 251-1K Electrical Equipment

SMA America is seeking a Field Service Engineer in Goodyear, Arizona, to commission, troubleshoot, repair, and maintain utility-scale solar inverters across the Western region.

United States Full-time Mid Level Technical Support Engineer
$69k-$74k
1 hour, 5 minutes ago
Talkdesk

Senior Technical Support Engineer - Telephony

Talkdesk 1K-5K IT Services

Talkdesk is hiring a Senior Technical Support Engineer to resolve complex SaaS and telephony issues, advise customers and developers, and improve support operations through scalable tools and processes.

Anywhere Full-time Senior Technical Support Engineer
$50k-$92k
DNS JavaScript Looker OAuth Salesforce SAML SQL TCP/IP Twilio WebRTC
1 hour, 50 minutes ago
RobustAI

Support Escalation Engineer

RobustAI 11-50 Industrial Conglomerates

Robust AI is seeking an Escalation Support Engineer to provide Tier 3 technical support for autonomous mobile robots, resolving complex hardware and software issues across customer, support, and engineering teams.

United States Full-time Mid Level Technical Support Engineer
$120k-$150k
Docker GitHub JIRA Linux Python
2 hours, 5 minutes ago
Mercier Consultancy

French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a French-speaking iRobot Support Specialist in Sofia, Bulgaria, to provide technical and customer support for robotic household products.

Portugal Belgium Bulgaria Spain France Greece Full-time Mid Level Technical Support Engineer
CRM
2 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers