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GM, Insurance

3 weeks ago
United States, Canada
Full-time
Lead
Operations Manager
Operations
Agile
Apply Now
Dutch

Dutch

Dutch provides high-quality online veterinary care, offering 24/7 access to pet treatments and prescriptions delivered directly to pet owners.

Professional Services
11-50
Founded 2021
$43M raised
View All Jobs 12

Description

  • Own Dutch’s pet insurance vertical end-to-end, including strategy, launch, growth, operations, and financial performance.
  • Develop the business plan for Dutch Insurance, including revenue model, margin profile, customer acquisition strategy, retention strategy, and growth roadmap.
  • Lead the work required to make Dutch Insurance available nationally across all 50 states.
  • Partner with legal, compliance, carriers, brokers, TPAs, and other external partners to ensure the offering is compliant, scalable, and operationally sound.
  • Evaluate and manage insurance partnership structures, including carrier relationships, agency/broker models, underwriting partners, claims partners, and MGA-style opportunities.
  • Define the customer experience across quote, purchase, onboarding, claims education, renewal, and ongoing member engagement.
  • Work cross-functionally with product, engineering, marketing, lifecycle, CX, clinical, legal, and finance to integrate insurance into the Dutch member experience.
  • Build and optimize the insurance funnel, including pricing presentation, plan positioning, conversion, attach rate, and cross-sell opportunities.
  • Own the insurance P&L, including revenue, CAC, contribution margin, retention, partner economics, and operating costs.
  • Develop dashboards, reporting, and operating cadences to track business health and identify new growth opportunities.

Requirements

  • 8+ years of relevant experience in insurance, consumer fintech, healthcare, pet care, marketplace, subscription, or regulated consumer businesses.
  • Experience owning a business line, product line, marketplace, or P&L with measurable revenue and margin accountability.
  • Strong understanding of insurance business models, including carrier partnerships, distribution, brokerage/agency models, claims operations, compliance, and state-by-state regulatory considerations.
  • Proven ability to build and scale a new business, product, or market from early stage to meaningful revenue.
  • Highly analytical operator who can translate data into commercial decisions.
  • Strong cross-functional leadership skills with the ability to align product, marketing, legal, operations, finance, and external partners.
  • Excellent judgment in regulated, complex, or ambiguous environments.
  • Strong commercial instincts around pricing, packaging, conversion, retention, and unit economics.
  • Ability to move quickly while maintaining a high bar for compliance, customer experience, and operational quality.
  • Must reside in Canada or one of these states: Tennessee, California, Illinois, Florida, Iowa, North Carolina, New Jersey, New York, Texas, Oregon, Colorado, or Washington.
  • Preferred: Experience in pet insurance, health insurance, property & casualty insurance, embedded insurance, or consumer insurance distribution.
  • Preferred: Experience launching insurance products across multiple states.
  • Preferred: Experience working with carriers, MGAs, brokers, TPAs, claims administrators, or reinsurance partners.
  • Preferred: Experience in a high-growth startup or marketplace environment.
  • Preferred: Familiarity with subscription, telehealth, pharmacy, veterinary, or healthcare-adjacent business models.
  • Preferred: Experience building financial models, board-level reporting, and business-line operating plans.

Benefits

  • Competitive compensation of $175,000–$250,000 base salary, plus equity and performance-based incentives.
  • Health, dental, and vision insurance.
  • Flexible PTO.
  • Remote-first culture.
  • The chance to make a meaningful impact on pets and the people who love them.
  • The opportunity to help build one of the most important consumer healthcare companies in pet care.

Interested in this position?

Apply directly on the company website

Apply Now

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