Client Success Manager

15 hours, 28 minutes ago
Full-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Guide new clients through platform onboarding, podcast setup, communication strategy, and adoption planning
  • Support clients through podcast launches and ongoing content programs
  • Proactively consult with clients on employee audience adoption, best practices, and creative internal communication approaches
  • Build trusted advisory relationships with internal communications leaders
  • Create and improve scalable self-service support resources, including FAQs, guides, and templates
  • Help define and expand the client success function as its first dedicated hire
  • Report to the GM of Internal Podcasting

Requirements

  • 1–3 years of experience in customer success, account management, or employee engagement communications
  • Excellent written and verbal communication skills
  • Commitment to supporting partners and improving the employee experience
  • Resourceful, curious problem-solving mindset with strong client advocacy
  • Interest in improving the future of work for employees
  • Comfort working remotely and using Google Suite, Slack, and Notion
  • Interest in using AI tools to help scale a fast-growing company
  • Interest in podcasts and their value for distributed teams
  • Customer success experience with an HR or internal communications SaaS platform (preferred)
  • Experience with multi-channel internal communications, hybrid or remote companies with 1,000+ employees, or account expansion (preferred)

Benefits

  • Competitive salary and benefits
  • Remote-first work environment
  • Family-friendly team
  • Opportunity to own and build a new client success function
  • Startup environment with significant responsibility and autonomy

Interested in this position?

Apply directly on the company website

Apply Now

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