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Client Success Director (R-19218)

2 months ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Dun & Bradstreet

Dun & Bradstreet

Dun & Bradstreet specializes in providing comprehensive business data analytics and insights, enabling organizations to enhance their sales and marketing strategies, manage global supply chains, and mitigate credit risks through nearly two centuries of...

Professional Services
5K-10K
Founded 1841
View All Jobs 14

Description

  • Serve as the primary post-sale point of contact for assigned clients.
  • Act as a trusted advisor by providing strategic guidance and value path planning.
  • Manage a portfolio of high-touch accounts to support client business outcomes and renewals.
  • Lead post-sale activities including business outcome planning and Quarterly Business Reviews (QBRs).
  • Use client industry knowledge, business process understanding, and product expertise to increase adoption and utilization.
  • Identify renewal risks, product adoption roadblocks, and expansion opportunities to support retention and growth.
  • Monitor client usage data, health indicators, renewal dates, and growth signals and translate them into action plans.
  • Coordinate with implementation teams to ensure delivery meets or exceeds contracted SLAs and KPIs.
  • Serve as the internal voice of the customer by channeling feedback and issues to cross-functional teams.
  • Collaborate with Product, Sales, Support, and Operations teams to resolve problems and drive improvements.

Requirements

  • 15+ years of relevant experience.
  • Bachelor’s degree required; Master’s degree preferred.
  • Minimum 15 years of post-sale client management experience leading high-touch enterprise and/or strategic accounts.
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Technical acumen to connect client business goals with product capabilities.
  • Excellent verbal and written business communication and presentation skills for a global corporate environment.
  • Experience working with cross-functional teams including Product, Sales, Support, and Operations.
  • Proficiency with MS Excel, MS PowerPoint, and MS Word.
  • Ownership mindset, bias for action, curiosity, and proactive problem-solving approach.
  • Continuous learning mindset through experience, mentorship, and formal courses or programs.

Benefits

  • $123,100 - $206,800 annual base salary.
  • Commission-eligible role.
  • Generous paid time off in the first year, increasing with tenure.
  • Up to 16 weeks of 100% paid parental leave after one year of employment.
  • Paid sick time for yourself or family members.
  • Education assistance and extensive training resources.
  • Competitive 401(k) with company matching.
  • Medical, dental, and vision insurance for you, your spouse/partner, and dependents.
  • Health and wellness benefits, including discounted Wellhub membership rates.
  • Paid volunteer days and donation matching through the Do Good Program.

Interested in this position?

Apply directly on the company website

Apply Now

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