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Platform Manager - Cresta

2 hours, 12 minutes ago
United States
Full-time
Mid Level
Operations Manager
Data Science and Analytics
CRM Salesforce
Apply Now
DSI

DSI

DSI offers a comprehensive application designed for order entry and reporting, aimed at enhancing business efficiency and success through live sales support, exceptional field sales management, and specialized event assistance.

Retailing
251-1K
Founded 1984
View All Jobs 10

Description

  • Serve as the primary owner and administrator of the Cresta platform.
  • Configure and optimize workflows, playbooks, AI coaching features, and real-time agent assistance tools.
  • Translate operational and performance needs into scalable platform configurations.
  • Manage and maintain integrations with telephony systems, CRM platforms, and other enterprise tools.
  • Build and refine dashboards, reporting, and performance analytics for leadership insights.
  • Monitor AI model performance and coordinate with vendor teams to improve accuracy and system performance.
  • Lead platform updates, feature evaluations, testing, and enterprise-wide rollouts.
  • Provide Tier 2/3 support and manage escalations in partnership with Cresta Support.
  • Drive user adoption through training, documentation, and best-practice development.
  • Partner with leadership to define KPIs that support coaching effectiveness and operational excellence.

Requirements

  • 3+ years of experience administering AI-driven sales enablement or customer service platforms.
  • Cresta experience is strongly preferred.
  • Strong understanding of contact center operations, sales workflows, and performance coaching models.
  • Experience configuring and troubleshooting enterprise SaaS platforms.
  • Ability to translate business requirements into technical configurations and scalable solutions.
  • Experience working with performance dashboards, reporting tools, and data-driven KPIs.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Excellent written and verbal communication skills.
  • Direct hands-on Cresta administration experience is preferred.
  • Background in Sales Operations, Support Operations, Quality Assurance, or Training is preferred.
  • Experience managing integrations with telephony, CRM, or analytics platforms is preferred.
  • Familiarity with APIs, data mapping, or vendor-supported extensions is preferred.

Benefits

  • Medical, Dental, Vision, and Life insurance available on the first day of the month following your first day of employment.
  • 401(k) plan with employer matching.
  • Paid vacation, personal/sick days, and bereavement time.
  • Employee Profit Sharing Program.
  • 50% AT&T wireless discount.
  • Paid training.
  • Advancement opportunities, with a preference to promote from within.

Interested in this position?

Apply directly on the company website

Apply Now

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