Senior Technical Writer

1 day, 5 hours ago
Full-time
Senior
Technical Writing and Documentation
Dropzone AI

Dropzone AI

Dropzone AI is a Seattle-based cybersecurity startup founded in February 2023 by CEO Edward Wu. The company focuses on Security Operations Center (SOC) automation and develops autonomous AI agents. Its flagship product, the Dropzone AI SOC Analyst, is recognized as the world's first AI SOC analyst, designed to independently manage Tier 1 security alert investigations without human intervention. The platform automates the investigation of security alerts, actively hunts for threats, responds to attacks, and generates detailed reports. It operates continuously, integrating seamlessly with existing security tools to enhance team efficiency and reduce analyst burnout. Dropzone AI serves over 100 enterprise customers, including notable organizations like UiPath and Zapier, and has raised approximately $57.35 million in funding to support its innovative solutions in the cybersecurity sector.

computer & network security
51-200
Founded 2023
$57M raised

Description

  • Own the documentation platform, including information architecture, authoring workflows, reviews, publishing, search, and maintenance.
  • Create integration guides for supported data and alert sources using repeatable templates.
  • Document enterprise and MSSP administration, including tenant management, access control, API keys, audit trails, and response authorization.
  • Own API references and developer documentation, using source-generated content where appropriate.
  • Publish release notes covering changes, benefits, and known limitations alongside each release.
  • Explain AI-driven investigations, evidence, uncertainty, capabilities, and limitations to customers.
  • Identify documentation gaps through customer success and support feedback and address their root causes.
  • Establish a style guide and docs-as-code workflow that enables engineering and product contributions.

Requirements

  • 5+ years of technical writing experience for software products with technical buyers, including 2+ years documenting APIs, integrations, or infrastructure-related products.
  • Proficiency with Git and Markdown plus a static documentation framework such as Docusaurus, MkDocs, Mintlify, or equivalent.
  • Ability to read code and API specifications and identify discrepancies between implementation and specifications.
  • Portfolio demonstrating clear, precise documentation of complex systems for practitioners under time pressure.
  • Experience interviewing engineers and product managers to gather complete technical information.
  • Strong editorial judgment and ability to own documentation scope and content decisions.
  • Experience managing documentation end to end, including information architecture and ongoing maintenance.
  • Comfort working independently in an early-stage startup with ambiguity and rapid execution.
  • Data-driven approach to documentation decisions and prioritization.
  • Preferred: cybersecurity or security operations experience, AI/ML documentation experience, Series A–C startup experience, documentation analytics, support-ticket analysis, or structured authoring/content reuse experience.

Benefits

  • $140,000–$155,000 USD base salary range.
  • Significant above-market new-hire equity grants.
  • 100% remote work from home with company-provided equipment.
  • Company-paid health insurance.
  • 401(k) plan with employer match.
  • Self-managed PTO and parental leave.
  • Generous benefits package with potential bonuses.
  • Semi-frequent local and national travel, including some overnight travel.

Interested in this position?

Apply directly on the company website

Apply Now

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