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Technical Support Consultant

3 weeks, 6 days ago
South Africa
Full-time
Junior
Data Analyst
Data Science and Analytics
SQL Windows Server
Apply Now
DotActiv

DotActiv

DotActiv is the world's leading all-in-one category management platform that helps retailers maximize their selling potential through cutting-edge technology, unrivaled services, and data-driven category optimization. With a focus on deep expertise, po...

Distributors
51-250
Founded 2001
View All Jobs 5

Description

  • Analyse knowledgebase user engagement data and create helpful content to improve the customer experience.
  • Receive, analyse, manage, and resolve customer support cases with meaningful solutions.
  • Provide remote support, scheduled training, troubleshooting, and advice to customers.
  • Offer space planning guidance to help customers achieve their business goals beyond technical support.
  • Identify software errors for immediate fixing and new feature requests for development and deployment.
  • Perform data analysis, processing, and validation using Excel and SQL to support accurate customer planning.
  • Participate in a rotational on-call schedule to support customers across different time zones.
  • Contribute to customer coaching and support using company systems and tools.
  • Test software for bugs and feature readiness when required.

Requirements

  • Any relevant IT certificates or qualifications are advantageous.
  • Strong written and verbal communication skills in English are required.
  • An additional widely spoken language such as Spanish, Portuguese, or French is advantageous.
  • Knowledge of customer service principles in relation to software products is required.
  • DotActiv Enterprise software knowledge is required or must be learned.
  • Intermediate MS Office skills, including Word, Excel, and PowerPoint, are required.
  • Ability to use Google Suite and company-specific in-house systems effectively is required.
  • Basic to intermediate MS SQL or a similar solution is required.
  • Intermediate knowledge of Microsoft Windows operating systems, including Windows 10, Windows 11, and Server, is required.
  • Ability to troubleshoot problems, test software for bugs, and work with IIS/SSL certificates is required.

Benefits

  • Monthly cost-to-company salary of R18,000 to R22,000, depending on qualifications and experience.
  • Remote working arrangement with remote customer support.
  • On-call remuneration paid in addition to the monthly salary.
  • Significant investment in internal and external training.
  • Transparent job grading system with clear opportunities to earn more fairly.
  • A developmental path tailored to your circumstances to support career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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