Technical Support Engineer

3 weeks, 4 days ago
Senior
Customer and Technical Support
Assima

Assima

Assima offers an advanced interactive systems training platform that creates engaging simulations to enhance user experience and efficiency, ultimately driving user adoption and maximizing return on investment for organizations.

Diversified Consumer Services
51-250
Founded 2002

Description

  • Provide expert-level technical support for Assima’s cloud-based platform, primarily hosted on AWS and Azure.
  • Manage and support large-scale deployments across enterprise client environments.
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support.
  • Analyze, troubleshoot, and resolve product issues while responding to tickets within defined SLAs.
  • Meet with clients to resolve technical issues and propose interim solutions when needed.
  • Review and validate HTML/XML templates based on client needs.
  • Support and optimize internal IT systems and AWS environments.
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes.
  • Conduct regression and functionality testing on new software builds.
  • Review application logs, CloudWatch metrics, and error messages to identify root causes.
  • Recommend and implement infrastructure improvements using AWS best practices.
  • Contribute to internal documentation and the technical knowledge base.

Requirements

  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment.
  • Proficiency in AWS services, CLI, and management tools; AWS certifications are a plus.
  • Strong troubleshooting skills in web environments, including HTML, XML, and browser developer tools.
  • Complete fluency in English.
  • High sense of ownership and urgency in managing client issues.
  • Excellent communication, documentation, and organizational skills.
  • Familiarity with software QA, testing methodologies, and version control tools.

Interested in this position?

Apply directly on the company website

Apply Now

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