Senior Associate - Dasher Experience

1 hour, 20 minutes ago
Full-time
Senior
Data Science and Analytics
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012

Description

  • Lead strategic planning for customer experience initiatives and report on core success metrics.
  • Develop strategies to improve speed, quality, effectiveness, and overall customer experience.
  • Partner with customer experience, product, engineering, and tools teams to improve support processes.
  • Use data and insights to identify opportunities for operational and customer experience improvements.
  • Carry recommendations from analysis through budgeting, implementation, timeline management, partner alignment, testing, and results measurement.
  • Collaborate with support and company leadership to guide priority projects.
  • Work across cross-functional teams to implement initiatives in a timely and impactful manner.
  • Contribute to the design and operation of DoorDash's large global network of support centers.

Requirements

  • 4+ years of experience.
  • Experience succeeding in a competitive or challenging environment.
  • Strong organizational ability and comfort creating structure from ambiguity.
  • Ability to solve problems from first principles and challenge established ways of working.
  • Comfort working across a broad range of responsibilities and teams.
  • Analytical skills with experience pulling data in SQL and modeling in Excel.
  • Effective communication and persuasive stakeholder management skills.
  • Ability to work with urgency and operate in a fast-paced environment.
  • Relentless, results-driven approach to getting things done.

Benefits

  • Base salary range of $74,800 to $110,000 USD.
  • Opportunities for equity grants.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays plus paid time off and paid sick leave.
  • Wellness benefits, commuter benefits match, and a mental health program.
  • Disability and basic life insurance, family-forming assistance, and flexible paid time off for salaried roles.

Interested in this position?

Apply directly on the company website

Apply Now

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